We've been with freeserve since 2001, then wanado then Orange, service has been fine, the connection been off the odd hour here and there over the years, nothing a cup of tea wouldnt sort.
But on thusday 9th july the broadband cut off, ppp server down, so we rang Orange to be told the line was tagged by BT and it would take 7 days to clear and come back on, 7 months ago BT changed our number and Orange said that it was because of the new number and that we didnt tell Orange about the number change, anyway we were cut off for two weeks after many phone calls to Orange saying it's BT's fault, on the wednesday 15th it said link down.
On the 23rd we were back on, but our business has taken a blow because of this, but on the 5:30 am 26th we got cut off again, ppp server down, phone Orange at 7pm to be told it's a problem at their end, engineers replacing wires, affected quite a few people and will be back on in a few hours, so by the next morning it was still off so we rang Orange and they said it would be off for another 7 days so we asked for the MAC code, we've rang then many times and we asked to speak to someone higher up, but they didnt call back, we have called BT and asked them about the line, they said they don't touch the line, and our Orange bb is nothing to do with them, they also said it doesnt matter what number your line is, makes no difference.
So on thursday the MAC code had came and so we rang BT and ordered their 8meg unlimited, it's also caused hassle because we've now got a xxxx@BT.whatever address unlike our Orange address xxx@xxxxx.fsnet which allowed us to have multiple users to our inbox, and all our multiple accounts ebay etc have 1 mail address, now we will have to set up multiple addressed with BT, and have seperate accounts on outlook, and we'le have multiple inboxes.
Messing around which we could have done without.
But Orange have left us no choice, 22 days without internet is unacceptable, we ended up going PC World to get a broadband dongle, but it's too slow to use for our business, dial up was faster! but has saved our business, if we didnt have got the dongle we'd probably end up filing for bankruptcy we're desperate, the uk is in recession and this has nearly killed our business, lucky things werent busy because if this had happened over christmas our busy time my mother said she'd have been heart broken.
Orange called us yesterday and said the problem was BT and not them, but it's too late we've used the MAC and ordered BT bb so if they connect us it's abit pointless now, hopefully BT will connect us by the 6th aug.
My father said is the internet on, i said it's coming up slow he ran in happy thinking the Orange was back on, but it's still off as i'm typing.
I've been angry but since ordering BT i'm really sad that we're leaving Orange, they have been fine uptil now, i've just found out from forum they are trialling the 20meg all of this could have been avoided if they'd have kept us connected, or got us back on before the MAC came.
It's like scrapping a car, you don't want to because of the reliable history but you have no choice.
But from the posts i've read some other users have been with them since freeserve era yet have been cut off for months and given the runaround.
Modem came today and we were on the net within minutes.
I'm sad Orange let us down, i'm also sad for every Orange user because when your a loyal customer and your getting cut off and messed about it's really disheartening,
We're paying for a broadband service, i expect there will be times when the service is down, but it really does take the biscuit when you ring Orange to be told it's BT's fault when it's theirs, and your talking to a person reading a script and you can't talk to an actual engineer who knows whats going on.
I've got faith in BT, the phone has never been cut off, so with that in mind i'm pretty sure the broadband will stay the same.
You changed your telephone number 7 months ago. That's what caused the disconnection. If you'd told your ISP when you changed the number, you would not have been cut off. It's B T who disconnected your broadband.
It can take anything from hours to days, or months, before the number change finally catches up with your broadband, and B T realise the broadband is being served to the wrong CLI, and disconnect it.
If you want to play the blame game, you could blame yourself for not telling your broadband provider you'd changed the telephone number your broadband is supplied on. Or B T for disconnecting the broadband.
If you don't believe me, google for other opinions from people in the same situation.
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all of this could have been avoided if they'd have kept us connected, or got us back on before the 
