Hi, I joined up Orange Home Max just over a week ago and everythings been fine since, speeds over around 6mb ocassionally even spiking into 15mb when doing the speedtest.net thing (guessing this is because i'm still in the training stage, or just inaccurate results!?).
However for the past couple of days the speed has dropped dramatically, speedtest.net is reporting my download speed as 0.34mb, i've tried going the BT speed test web site since yesterday, but the system is constantly busy, been on hold to Orange for a while, here's my router stats if anybody has any advice, many thanks!
Just a quick update, spoke to technical support, who are absolutely shocking! After 10 minutes sat in silence as his computer was slow, informed me that there were no faults and I should try the speed test again in 3 hours and then after another 3, and if still slow they could then escalate to the faults department.
I explained i'd been doing the speed tests for the past couple of days and was told it must be a fault and not to worry if would be sorted soon by the faults team! Not quite sure what to do now.
Your connection has been slowed by the downstream SNRM of 22.5dB with an attenuation of 15.0dB you will see nearer to 15000kbps on your ADSL2+ connection.
I think you are on Orange LLU not BTw (BTw is usually Interleave by default) because your stats are showing FAST. That would explain why you can't get any results from www.speedtester.BT.com
Edit : try plugging the router into the test socket if you have an NTE5 main linebox with the removable lower half frontplate
_________________ An ex-Orange guinea pig
"The first third of our lives is ruined by our parents, the second third by 0range then along comes 02 and you die happy."
Spoke to Orange yesterday, said it'll take 5 days to do line tests etc and I should get updates via text message, so good to know i'll be kept informed! although 5 days does seem an awfully long time to fix a fault!
Well after a few days the speed went back up to around 6/7 meg which I was happy with, and in the past couple of days it's dropped down to less than half a meg.
Spoke to customer services today who are being completely and utterly useless, insisting it must be because i'm using wireless and I must use a wired connection, I've said the computers in another room so this cannot happen, explained that I also work in IT and i've checked for interference using in inSSIDer and that i've checked the stats and there is a problem with my downstream SNRM, to which I was told 'this will change if you stop using wireless' that I must just setup a wired connection, run tests and call again as this will solve the issue once and for all.
I'm just incredibly annoyed now, I'm just being fobbed off i'm not being rude or asking to leave Orange because when it all works it's excellent, all I want is the service i'm paying for and there seems to be no way forward to have it fixed if customer services refuse to help me.
quick update - despite saying there was nothing they could do when I was on the phone the speed has just shot up, so i'm guessing they thought fo something!!!
quick update - despite saying there was nothing they could do when I was on the phone the speed has just shot up, so i'm guessing they thought fo something!!!
What do your stats show when you're seeing 6/7Mb ?
_________________ An ex-Orange guinea pig
"The first third of our lives is ruined by our parents, the second third by 0range then along comes 02 and you die happy."
You have an ADSL2+ connection but your sync. rate is being capped by Orange at 8061kbps by that Noise Margin of 24.9dB.
If you look at the DownstreamMaxRate of 16019kbps then you should be capable of syncing at around 15000kbps giving you a throughput of around 12500kbps with an attenuation of 15.5dB.
There's absolutely no point in Orange giving you an ADSL2+ connection if they're going to cap you.
_________________ An ex-Orange guinea pig
"The first third of our lives is ruined by our parents, the second third by 0range then along comes 02 and you die happy."
Joined: 23 Dec 2007Posts: 43Location: Deptford, London
If call centre is considered useless try to call their so called executive office, which is a UK based customer service: 08708700862. At least they seem to be more knowledgeable than their colleagues in India and they react to your problem quicker.
Well, I'm not technical expert but not sure if this is similar to what happened to me long ago or not. Basically, Orange told me there was a "cross talk" on the line. They couldn't do anything so I simply phoned up BT Fault service and the problem was gone just like that.
Now I'm very happy with them though - and agree with your comment that when it works it's very good!
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