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< Sing Wanadoo's / Orange's praises ~ Livebox problem solved - Thanks Jonathan

johnson65

Posted: Mon Jul 13, 2009 2:03 pm

Joined: 01 Aug 2007 Posts: 112

Recently I had a nearby lightning strike. I went through the usual process - half an hour to call centre - replacement phone adapter didn't resolve broken 2nd line - another half an hour on phone -technical support will ring back - they didn't.

Anyway I wanted to know what was going on with another issue so I emailed Jonathan at Orange Response and got the following response:-

Quote:

Dear Mr Johnson,

Thank you for your email regarding web access to your email account and your
second line.

Unfortunately we are still awaiting an update from Technical Support,
regarding your web mail access. As soon as I have any further information, I
will contact you as soon as possible.

I have arranged a replacement Livebox to be sent to you as I understand the
adapter was only previously replaced. You should receive this within the next
3 working days. If this does not resolve the issue please let me know and I
will then arrange a call from our Technical Escalation Team to investigate
further.

I trust this is satisfactory.

Yours sincerely

Jonathan
Orange Response Team

Thanks Jonathan. I appreciate your quick response and that I've not had to go through the hoops again.

_________________
Andrew Johnson

OrangeProblems

Posted: Mon Jul 13, 2009 2:03 pm

Full information on how to change your broadband provider here. OrangeProblems.co.uk

Response Team

Posted: Fri Jul 17, 2009 3:12 pm

Joined: 15 Sep 2008 Posts: 485

Hi johnson65,

Happy we could help! If you need anything else please feel free to drop me a line.

Jonathan

johnson65

Posted: Mon Jul 20, 2009 11:45 pm

Joined: 01 Aug 2007 Posts: 112

Livebox arrived today

Thanks

_________________
Andrew Johnson

All times are GMT

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