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< General Wanadoo / Orange Problems ~ Friday 4th - Getting disconnected every 5 mins.

javinglish

Posted: Fri Aug 04, 2006 7:30 pm

Joined: 04 Aug 2006 Posts: 32 Location: London (Paddington Exchange)

Today I am having lots of disconnections throughout the day and I mean, lots. Internet connection will only last for about 5 mins and in order to reconnect I have to try about 10-15 times clicking time after time until finally gets connected.... for about another 5 mins.

Is anyone else experiencing this? London area here.

OrangeProblems

Posted: Fri Aug 04, 2006 7:30 pm

Full information on how to change your broadband provider here. OrangeProblems.co.uk

javinglish

Posted: Sat Aug 05, 2006 1:41 pm

Joined: 04 Aug 2006 Posts: 32 Location: London (Paddington Exchange)

Anyone please?

Last night got pretty much stable until this morning. I got a 633 error and could not get online unless I reboot my pc.

Elhana

Posted: Sat Aug 05, 2006 6:35 pm

Joined: 11 Apr 2006 Posts: 3394

633 is usually a problem on the PC, if you've not done so try removing and reinstalling. Easiest way to completely reset the connection.

javinglish

Posted: Tue Aug 08, 2006 6:24 pm

Joined: 04 Aug 2006 Posts: 32 Location: London (Paddington Exchange)

Thanks for your reply Elhana.

Error 633 not appearing any longer. However, a new error 680 turned up instead.

After this new error ovurred, called Orange Cust. Services and the lady on the phone gave me a patch (3.1) for my Alcatel Speedtouch USB Stinger.

Thanks to the patch, the speed has now improved a little but the 680 error still happening, not as much as during the w/end but at least a couple of times a day.

Do you think uninstall/reinstall is still the best option?

OrangeProblems

Posted: Tue Aug 08, 2006 6:24 pm

Full information on how to change your broadband provider here. OrangeProblems.co.uk

Elhana

Posted: Tue Aug 08, 2006 7:17 pm

Joined: 11 Apr 2006 Posts: 3394

Hmm possibly. Does the ADSL light on the modem flash at all when you get the error? If not then reinstalling may help.

javinglish

Posted: Wed Aug 09, 2006 7:56 pm

Joined: 04 Aug 2006 Posts: 32 Location: London (Paddington Exchange)

Elhana wrote:

Hmm possibly. Does the ADSL light on the modem flash at all when you get the error? If not then reinstalling may help.

You've read my mind Elhana!!

Lights were off when i got the error and I had to power off/on my pc in order to have the Speedtouch working. In the end, last night I did uninstall and performed a clean install of the old modem drivers which so far has worked like a charm. No more disconnections have occurred since then.

I have a steady speed now and performed a Speed Test on BT's website. The speed is still well under the 8Mb (an average of 1.5Mb) but at least it does not get disconnected.

I can now confirm that the disconnection problem has now been resolved thanks to performing a clean install of the modem drivers.

About the Speed....John M here at the forum has given me the source and a solution to the low speed I've been experiencing which is due to my old green Speedtouch USB modem. It is on a different post which was started by another OrangeProblems user who had similar problems to mine.

I will shortly cross reference that post to this one (and v.v.) to keep track of any developments that may arise.

Thanks a million Elhana!!

Last edited by javinglish on Wed Aug 09, 2006 8:08 pm; edited 1 time in total

javinglish

Posted: Wed Aug 09, 2006 8:07 pm

Joined: 04 Aug 2006 Posts: 32 Location: London (Paddington Exchange)

Here is the post where John M explains the cause and a solution to my slow speeds with the Alcatel Speedtouch USB (Stingray) modem:

http://www.orangeproblems.co.u....php?t=603

JohnM

Posted: Fri Aug 11, 2006 1:09 pm

Joined: 03 May 2006 Posts: 242

javinglish wrote:

Here is the post where John M explains the cause and a solution to my slow speeds with the Alcatel Speedtouch USB (Stingray) modem:

http://www.orangeproblems.co.u....php?t=603

Thanks for your kind words on the other thread.

I'm quoting that post in full below:

JohnM wrote:

Hi javinglish (and hawkinsbiz)

javinglish wrote:

The only problem I have noticed is that the 'USB transfer mode', Isochronous is still not selected and I am still on Bulk.

Does anyone know how to resolve this?

The High Speed Driver (Modem Optimiser) isn't fully effective with the old green 'Speedtouch USB'.

I think Orange will replace it with the later 'Speedtouch 330' or with the Livebox FOC on request after they LLU your line.

Please see:

http://www.speedtouch.co.uk/33...hspeed.asp

http://www.speedtouchdsl.com/s...0R3.htm#62

http://www.orange.co.uk/member...efault.htm

http://www.speedtouch.co.uk/330.asp

and I just want to sound a note of caution. My post was really intended to explain why the High Speed Driver doesn't use Iso Mode on the old green modem. A new modem may or may not resolve your download speed issues.

Regards.

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