Signed up for Wireless & Talk in May. After teething problems (incl. replacing dud Livebox) the BB and the wireless are OK. Got an email with my Talk phone no but it has never been activated (no phone light on the Livebox and Livebox config settings say Talk is disabled and cannot be changed).
Spent the inevitable expensive hours talking to the help(hah!)line and doing all the obvious things again 'cos they don't listen. 2 Talk issue forms were supposed to be submitted with promises to get back to me but nothing happened.
Wrote to Customer Services (recorded) on 31/7 and it still hasn't been delivered. AND I've been paying for all my w/e and eve phone calls
Just found this forum for a quiet rant! and any good ideas would be really appreciated.
Well there's not a lot of things that can be done directly. Did they try to manually activate the talk service by taking the serial number and MAC address from the livebox?
If that didn't work then it sounds like they're going through the standard procedure to get things looked into behind the scenes and find out why it's not working.
Thanks for the reply!
Yes, Elhana, they did that on 23rd July. If they are looking at the problem behind the scenes that's encouraging. I assumed they were ignoring it because no-one knew what was wrong. Must try to think more charitably!
Umm ... I signed up for a 17.99 per month Wireless and Talk package with Wanadoo just before they became Orange - so I suppose I am paying for it! Is this what you need to know?
I was asking as I was on the free package, due to having a phone contract with Orange, and had problems being able to use wireless and talk for 3 weeks. My phone service had been activated but my billing account hadn't been and because of this I couldn't use W&T.
After a call to cancellations for my MAC code I was assured it would be sorted out in 2 days. This happened, I received 2 emails saying it was active and lo and behold it was.
It might be worth checking with customer support if your billing account is active as maybe the same problem.
Hi, I am on the free W&T service too, and I have received the email a few weeks ago to say my talk service has been activated but since that, the phone light has never been lit, I have contacted Orange and gone through the various steps to reset and reinstall the livebox, but all with no luck.
What do you mean exactly by the billing account on yours not been set up correctly, surely there is no billing included in it when you are gettin W&T for free???
Hi glenhill -
I have a direct debit for the W&T contract, which has always acted just fine! I have not got an Orange phone (d.g.) so assume that I don't need a separate billing account. Should I incur charges on the Talk side they should just go on my direct debit.
J0sh - I think you can incur charges by making Talk calls outside weekend and evening periods, or calls to mobiles, 0870 numbers etc. Should I ever get the chance to test it I'll let you know!
Hi Glenhill - I have been billed £17.99 per month unchangingly since May. That includes £4 for W&T added on, and £4 for W&T Inclusive deducted (!) which brings it back to £17.99 anyway.
I don't think there is anything wrong with the billing - I am paying what I expected and that side is going swimmingly, it's just what I pay for that is proving problematic. Hope yours is sorted out now.
To give Orange their due, today I received a letter offering a 'technical call-back' (presumably a phone call from a technician) at a convenient time. I can't arrange this yet, but have my fingers crossed ... thanks so far, Katie at Orange!
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
