they told me my line was 2mb and could not go to 8MB even though I told them a check on BTwholesale/adslchecker reported that my line was able to take 8MB and im on a new more local exchange.
So I phoned Orange sales posing as a new customer. Sales told me my line definitely was 8MB available. I rang back to Broadband Customer services to report my findings and only now do they put in a line upgrade.
I am very upset and feel let down that Orange continuously lied to me.
hope this helps others who are experiencing the first part of this message.
they told me my line was 2mb and could not go to 8MB even though I told them a check on BTwholesale/adslchecker reported that my line was able to take 8MB and im on a new more local exchange.
So I phoned Orange sales posing as a new customer. Sales told me my line definitely was 8MB available. I rang back to Broadband Customer services to report my findings and only now do they put in a line upgrade.
I am very upset and feel let down that Orange continuously lied to me.
hope this helps others who are experiencing the first part of this message.
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