I have asked numerous times to have caller display function put onto my home phone and yet they havent. I am totally not happy!!!
I know a fact i definetly have caller id capabiliity on my phone.
What customer service have constantly done is tell me to wait, (ok wait for 10 mins or so), and put me onto another department and that department also told me to phone up another Orange department.
Right, now that department has told me to make a order, fine, i done that but they say i need to phone back some days later because for some stupid reason( dont know what reason - they said it to me on phone but truly those customer servicers have bad speaking ability on the phone, you always cannot hear what they say!!! ), they can't process my order.
Fine again, i phone another time, yet they say to hold on and go through those gruesome stages and finally this guy give me a new number to call.
I thought i was seeing daylight but the unevitable happened = the number i was asked to call wasn't a recognized number... - thats great! (not)
But the only good thing i can take out of it is that the drastic change in time in getting throoo to a customer advisor since switching to home max ( i see they arae putting me high on their priority list: but thats no good for me if they're arent going to help me & satisfying my queries!!!)
This is not an official Orange forum, but set up by Orange users to help each other in areas they can.
Anything technical need doing to your account would need to be done by Orange employees.
Occasionally Jonathan and Darren who work for Orange Response team visit here, but their advice only usually consists of sending an e-mail to customer services marked for their attention.
Hi there, I work for Orange and might be able to help.
Please send an email to customer.services@orange.co.uk, including your personal contact details and username from this site, and I will give you a call to discuss.
In order that your email is forwarded to me quickly, please add "Jonathan Orange Response" in the subject field and also in the first line of your mail.
Thanks for stepping in to help. I appreciate your willingness to help.
I certainly would send email if you're willing to help but i rather not do this over the phone (after some bad experiences...), would it be ok just to discuss this over email instead?
We'd be happy to correspond with you by email if you prefer, however, we would still need details of the home phone number on which you have requested the Caller ID feature.
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