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< Livebox Issues? ~ Moving House

Gelgarin

Posted: Tue Aug 04, 2009 9:39 am

Joined: 04 Aug 2009 Posts: 1

Wotcha.

So a couple of weeks ago I moved from one building to another, and decided to carry my livebox across with me.
I got a BT landline installed in the new house, and phoned Orange to transfer said livebox to said new landline. They said that they would be happy to, and that I should wait up to ten days for the transfer to happen.

We are now comfortably beyond the ten day period and I am very much without broadband. When powered up and plugged in to a phone socket my livebox adopts the status of;

Wireless Light: Full
@ Light: Flashing very quickly
All other lights: Out

Computers can connect to the livebox quite happyly, but the livebox is unable to access the internet. Diagnostic informs me that this is a DNS error, but since I don't know what that means, that's hardly here not there.

This doesn't change if the livebox is disconnected from the phone line, leading me to suspect that this is the origin of my problem. I really quite desperately want to get this sorted out without going twelve rounds with Eastern Europe, so I'm hoping that one of you nice people can shed some light on the situation.

OrangeProblems

Posted: Tue Aug 04, 2009 9:39 am

Full information on how to change your broadband provider here. OrangeProblems.co.uk

absent

Posted: Thu Aug 06, 2009 3:27 pm

Joined: 27 Jul 2009 Posts: 42

What does your Livebox say on the System Information>>>ADSL and System Information>>>PPP pages?

DNS stands for "Domain Name System" and are servers that hold records of where domain names point to.

Response Team

Posted: Fri Aug 07, 2009 2:06 pm

Joined: 15 Sep 2008 Posts: 485

Hi there Gelgarin, I work for Orange and might be able to help.

Please send an email to customer.services@orange.co.uk, including your personal contact details and username from this site, and I will give you a call to discuss.

In order that your email is forwarded to me quickly, please add "Jonathan Orange Response" in the subject field and also in the first line of your mail.

Kind regards,

Jonathan
Orange Response Team

Rick3000

Posted: Fri Aug 07, 2009 6:22 pm

Joined: 19 Mar 2009 Posts: 202

Response Team wrote:

Are you a Bot ?

OrangeProblems

Posted: Fri Aug 07, 2009 6:22 pm

Full information on how to change your broadband provider here. OrangeProblems.co.uk

All times are GMT

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