Does anyone out there know whether I can change some magic settings on my DG834Gv2 to make it cope with Orange's new magic 8MB connection. At present my router just drops the connection and is as slow as a snail. I love my DG834Gv2, it has served me well in the past and it would be a shame to bury it now.
I have exactly the same router, and ever since the "upgrade" it hasn't worked for me either, I've had to revert to my old speed touch, and even then I can't get a connection reliably, (see my other post!)... I don't think its a firmware issure, as I've tried all of the available versions... I'm not going to call netgear's tech support though... I'm about to switch to BT... maybe it'll work again with them?!
Hi
I am getting a new Livebox free of charge from Orange because they say the Speedtouch can't cope with the connection speed. I am waiting for the delievery but I would preferably us my DG834Gv2.
Hi
Upgraded my Speedtouch driver and it has improved a great deal but the connection still does drop.
Also Netgear have given me some stuff to try with my DG834Gv2, I will let you know when I have tried the precedures.
Hi, thanks for the info... I tried upgrading my speedtouch drivers yesterday, but since then I've not been able to connect at all... I still get the solid greens on the modem, but I can't log in... That said, it did take for ever to get logged in with the old drivers too, I'll give it another go tonight... I spoke to Orange tech support yesterday and I've been told that the faults team are extremely busy hence no response yet, but that they should have finally identified the problem within 48 hours... I'm not holding my breath... (by the way, they told me there was a potential syncing/ noise issue on my line, yet they don't what the problem is... hmmm) Anyways... I'm holding out till the next call, then I'll pull the plug and go back to BT...
Yep, I was 'upgraded' on July 3rd and since then, my connection dropped in and out or would not connect at all.
After several utterly (and jargon incomprehensible) phone calls to Orange Broadband Tech Assistance, I have decided never to ring them again apart from when I'll be asking for my MAC code!!
I have however solved this by disconnecting my telephone and by plugging in the Netgear router (with a filter) alone into the phone socket!
It's not ideal, but at least I can stay online. Does this point to a line problem, is my telephone line incapable of handling telephone and router at the same time?
It seems VERY coincidental that these problems only started happening after my much vaunted 8Mps upgrade.
I have, by the way, been on to Netgear tech assistance, and they were, as always, most helpful. After a few tweaks I managed to get a connection after changing the WAN setup MTU Size, but next day it all fell over again!
Any suggestions gratefully recieved.
Yippy
I think I'm ok now. After several phone calls too India Tech support and no luck I got through to the England Tech support and then got somewhere.
My problem was with the line and BT had to sort it out through Orange Tech Support. The information typed in by India was incorrect everytime (Don't how they give support). The computer system gives automated replies depending on what information is typed in by the operator when requesting a line test. They kept putting in a date which gave a auto reply as ok on the line test.
Ask them to do a line test stating the problem occurred yesterday not when you first had the problem.
Also check out the reply from Netgear for a serious reset on the DG834G. Don't forget to shutdown the PC's u have when doing this. Good Luck.
Dear Simon,
Thank you for writing back.
Try a different type of reset to the router and reconfigure the router.
Hold on to the reset button for a total of 1 minute. At the same time,for the first 20secs ,let the power cable be plugged in the router,for the next 20secs,unplug the power cable,for the last 20secs,once again plug in the power cable of the router. (note: you need to hold on the reset button for the entire 1 minute,donot let it go)
Check the lights on the router and try to login to the router configuration page.
The guys at Netgear must be expert copy & pasters, I had the exact same "full-on reset" advice through this morning. Not sure if I have to face in a certain direction or say the magic words to make it work though - is that what got you back online? Did it work?
Mine's been off since the afternoon of the 16th, area code 01603. My Orange-enabled neighbours are having the same experience, but the AOL folks can connect.
Just spent 20 mins speaking to cust services, they did the usual "line test" and I've requested a modem to avoid the "3rd party router" troubleshooting conversation-stopper in future. However the fellow did reluctantly confirm that there had been major problems since the 16th, especially for the London area. He assured me these would be resolved later on today.
As it's been good n' stable for a couple of years I'll give 'em the benefit of the doubt for a day or two more before I move on over to Sky or BT!
Totally lost my connection now. It suddenly went off after being fine.
I'm stuck in another 48Hour cycle with support. I think BT have patched somebody else into my port after fixing it before. Maybe because the patch consolidation sheet is not upto date. I don't know but it just drives you insane going through that same old conversation with support.
BT are at the root of the proble I think, there are many BT vans; whole crews of them everyday near my development. There must be a lot of people getting activated and deactivated by means of lack of organisation and blunders.
Did the "60 second" reset on the DG834g, which caused the power & test lights to alternately flash, then was able to log on via a wired PC - hey presto, connected! For about 45 seconds then dropped, then reconnected, then dropped again. The cycle continues.
Anyone looked into the Sky broadband package? The "Free" wireless router theyre offering looks suspiciously like a Netgear one - at least that might save having 2 sets of support calls open at once!
I believe BT are at the root of these problems. I think our problems are located at the communication rooms where we are patched and so forth. Stick to your guns and demand they line test and don't be bullied into getting off the phone with nothing.
Problems will be the same with any package, the only thing that could be positive somewhere else is the service and action that is taken to resolve any connection problems.
Here's the latest update, over 2 weeks with no connection now...(16th July, 2pm - where were you when the lights went out?)
I'm in the Norwich area, on the Drayton (01603) exchange - be glad to hear of anyone else in the same "boat"!
Following all the 3rd party router arguments my shiny new speedtouch modem arrived Saturday morning. Imagine my surprise when it had exactly the same problems as both my Belkin and Netgear routers! Time to call tech support again I thought.
So we went through the "diagnostics", uninstalled, reinstalled & no luck still. Modem connected for a minute or so, then reported no dial tone.
I'm still practicing my calm response to the question "Is it plugged in to the BT master socket" after being asked it 20 or so times now.
Again with the line test, call back in 3 hours (no fault) then a re-test, call back in 24 hours (no fault). Are you sure it's plugged in to the BT master socket?
Long story short I requested my MAC code yesterday - will give them 2 more days to provide me with a solid green adsl light and then am off. Shame really, but there you go - a person can only be patient for so long.
I have the same Netgear router. Guys' there's nothing wrong with router, Orange are just using it as an excuse for their lousy service. I had been offline for five week, they got me back online (with a 3mb connection) for 3 days and I'm off again. Don't let them blame BT, or any other 3rd party companies. The fault is entirely theirs and their just not admitting it.
Latest advice from the (english) tech support is that there is a "Core Network Fault" causing the problem, and it's all in BT's hands to get sorted out. Call back in 48 hours...
ISPA complaint written, MAC code received (24 hour turnaround, not bad) - hell I even received yet another speedtouch modem in the post this morning!
"core network fault" sounds familiar - I heard that one last week - I was told Orange are really panacking about this as they don't have a solution.....
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Does anyone out there know whether I can change some magic settings on my DG834Gv2 to make it cope with 
Hi
Imagine my surprise when it had exactly the same problems as both my Belkin and Netgear routers! Time to call tech support again I thought.
