Using my Wanadoo connection at home I am unable to send mail via the mail account I have with my Webhost. Where as if I use my school connection with the same laptop and same settings it works fine?
This is the error I get-
Quote:
Task 'mail.***********.com - Sending' reported error (0x800CCC6F) : 'Your outgoing (SMTP) e-mail server has reported an internal error. If you continue to receive this message, contact your server administrator or Internet service provider (ISP). The server responded: 554 Please check your SMTP server is set to smtp.wanadoo.co.uk. Further help is available at http://www.wanadoo.co.uk/help/...ttings.htm'
(note that that url doesn’t exist!)
So are Wanadoo blocking me using any other mail servers?
That response suggests it's going to Wanadoo's server rather than this other mail host. I assume you've checked the server settings for the account along with any anti-virus/spam programs that scan your email before actually sending them?
Thank you johnM for your reply.
Is it standard practice for ISP’s to block port 25?
What do you think my chances are of getting Wanadoo to give me privileges?
If not I will have to gain the expertise to configure my mail server to use a different port, or wait till my wandoo contract ends, I wonder what will happen first.
Michael_
Is it standard practice for ISP’s to block port 25?
No, it's not common. (It's not entirely blocked of course because you can always send mail via smtp.wanadoo.co.uk )
Quote:
What do you think my chances are of getting Wanadoo to give me privileges?
Zero . Re-reading the thread, I may have misunderstood the last part of admin's post but even if your Webhost offers authenticated SMTP, this is still no use to you on a Wanadoo connection unless they offer an alternative port.
Is Siterollout your Webhost as per the domain in your profile? If so, I can't see any mention of an alternative on their support pages and I can't telnet to their mail server on port 587 (the common alternative). I've left a suggestion on their support pages, but it might carry more weight coming from one of their customers. This would be the ideal solution for you.
Otherwise you'll need to use smtp.wanadoo.co.uk (no authentication) to send when connected via Wanadoo.
It doesn't really matter which server is used, the important thing is that the mail is sent.
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If not I will have to gain the expertise to configure my mail server to use a different port,
If the server is managed by your Webhost, only they can make this change. All you need to do then is change the SMTP port setting in your mail client.
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or wait till my wandoo contract ends,
Quite, if your current ISP's policies inconvenience you, this is one thing to take into account when your contract ends. According to Kevin (admin), Wanadoo are monitoring this site so perhaps they'll address this issue.
Re: SMTP Servers (Quotes re-organised for clarity)
JohnM wrote:
zneandtheart wrote:
This is the error I get-
Quote:
Task 'mail.***********.com - Sending' reported error (0x800CCC6F) : 'Your outgoing (SMTP) e-mail server has reported an internal error. If you continue to receive this message, contact your server administrator or Internet service provider (ISP). The server responded: 554 Please check your SMTP server is set to smtp.wanadoo.co.uk. Further help is available at http://www.wanadoo.co.uk/help/...ttings.htm'
note that that url doesn’t exist!
It's a link to the old Wanadoo help pages which have now been removed.
I've just noticed that the 554 has been changed. It now says:
Quote:
554 Please check that your outgoing mail server settings are correct. Contact your service provider's technical support for assistance.
Re: SMTP Servers (Quotes re-organised for clarity)
JohnM wrote:
zneandtheart wrote:
This is the error I get-
Quote:
Task 'mail.***********.com - Sending' reported error (0x800CCC6F) : 'Your outgoing (SMTP) e-mail server has reported an internal error. If you continue to receive this message, contact your server administrator or Internet service provider (ISP). The server responded: 554 Please check your SMTP server is set to smtp.wanadoo.co.uk. Further help is available at http://www.wanadoo.co.uk/help/...ttings.htm'
note that that url doesn’t exist!
It's a link to the old Wanadoo help pages which have now been removed.
I've just noticed that the 554 has been changed. It now says:
Quote:
554 Please check that your outgoing mail server settings are correct. Contact your service provider's technical support for assistance.
I've just come across this too. seems we're forced to use smtp.orange.... for outgoing emails.
Wierd decision IMHO. An internet service with wifi bundled, which doesn't allow you to seemlessly switch from network to network with your wireless laptop/pda. I'm taking advantage of SPF (openspf.org) on my domain too, to which I'll have to add the Orange smtp server - a less than ideal situation.
I was fed up with getting sent email blocked/returned (as I believe one of Wanadoo's mail servers is spam blacklisted) and also had the port 25 blocking problem. However I use www.fasthosts.co.uk for my email account and they allow you to use port 225 for smtp to avoid ISPs blocking port 25.
Site AdminJoined: 07 Apr 2006Posts: 784Location: United Kingdom
Hi guys
I have just had an issue with this too.
A client who has been using smtp.wanadoo.co.uk as their smtp server started getting errors! Changed the smtp, by chance, to smtp.orange.co.uk and all now works!!!
Funny though, on the same wireless network account, which has 5 computers running from it, some of the computers still use smtp.wanadoo.co.uk where others are forced to use smtp.orange.co.uk ????
Not sure why this is... Any ideas?
It's working! That's the main thing!
Also as rubikWizard stated above, some providers, such as FastHosts do allow you to use another port (225).
Anyway, bottom line now appears to be use smtp.orange.co.uk
Chaning the SMTP server to Orange is not really a convenient solution to this problem? I work as a consultant and generally set up a new pop account for each client I am currently working with. Consequently, I may have a number of different pop accounts at any one time (currently and work from multiple sites. When I am on an Orange/Wandoo connection, I have to change all my pop smtp servers to be able to send emails then change them all again when I leave the Orange/Wanadoo service. This wouldn't be so bad if the Orange servers were actually any good. I can send the test message in Outlook but sending an email without attachment works 50% of the time and with attachment, forget it.
If you want a view from a technical perspective, and some understanding of why ISPs filter port 25 read on!
As a start I have no connection with Orange (other than as a customer), but do have a rather long history in computer admin.
We are all aware of the major problem that SPAM email is becoming, one of the responses to the increase in SPAM email is that ISPs try to ensure that all email sent from their domain can at least be traced back to the sender. This way if a user of an ISP starts SPAMing, the ISP can trace the sender and remove their account.
So how do ISPs trace email that originates from their domain? The easiest (and only really practical) method is to just force all emails to go via the ISPs MTA (Mail Transport Agents, the underlying programs that transfer emails round the world). Now MTAs have traditionally listened on port 25, and this isn't something thats going to change - its one of the industry standards. So what Orange and most other ISPs do is to not allow connections to port 25 to propoagate freely on the internet. Instead the divert *all* coonections to port 25 to their own SMTP machine.
This is why you are having problems, but its important to understand that ISPs do this so that SPAM is traceable. This is something that I suspect we'll all agree is desirable.
So the real question is howto solve your problem, given that ISPs probably aren't going to change their behaviour, and I believe we also do not want them to change their behaviour.
What I do on my home computer (and I'm sorry this won't be of help to most of you, as I use linux at home) is that I route all outgoing emails to my own machine. On my machine I run my own MTA. This MTA I have configured that when it recieves email it forwards *all* email onto smtp.orange.co.uk, regardless of where its destined. Orange accepts all such email, and then forwards it to the correct address.
What this means to me is when I change ISPs I only need to reconfigure my email in one place, i.e. in the MTA on my own machine. All the mail processes on my own machine don't need to change, as they can still send email via my own machine.
Probably with a bit of thought I could even configure my MTA to detect which network it is attached to, and to forward it to the correct smtp machine. I haven't done this as I rarely switch ISPs.
So how does this help you? Well you should be able to do something similar inside windows, alas though I don't have the experience with windows to suggest how. Try looking up how to set up a MTA on a windows machine, and look at setting the smart host option, to ensure that all email gets sent to the right smpt machine.
Sorry again that this isn't a terribly helpful response. I think what we should keep in mind is that ISPs do this so that SPAM can be traced, and that this is a benefit to all us users ....
Thanks, DJS. I followed your advice and found a remote SMTP provider with alternative ports - http://www.authsmtp.com/. It's cost me an extra £14 per year and a little bit of initial administration but I can now route all my emails through their SMTP servers on either port 23 or 2525. 2525 is not blocked by Orange, job done!
Yes. If I recall correctly, I queried freeserve back in the early days as to which ports they filtered.
I seem to remember the reponse at the time was that only port 25 was filtered, i.e. all other ports should be open.
This is espeically true for high number ports (such as 2525), which are for general use of programs. So using a port such as 2525 such as you are doing should always work.
port 23 should also always be open, its the "telnet" port - and if Orange filtered this port it would *really* break the internet - so I can't see them doing this.
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. Re-reading the thread, I may have misunderstood the last part of admin's post but even if your Webhost offers 
.
and work from multiple sites. When I am on an 
