Ok long story to follow
Lost connection Wed 25 feb, phoned Orange technical support friday when still no connection. At that stage I was quite calm and hopeful. I was helped to check cables were in the correct socket, filters set up properly, talked through resetting my livebox. No problems found they would do a line test I had to phone back on Monday.
Monday phoned, again told to check cables check filter reset box, line test inconclusive would have to redo phone back in 48 hrs
Wednesday I phoned back, refused to check cables, filters reset box, starting to become less calm and very unhopeful. Still no joy with line test, problem found engineers hadnt done an update on system would take another 24 hrs.
Repeated this on friday, trying hard to stay calm, apparently engineers had tried to phone me, strange, no missed calls on mobile and someone in house all day.
Saturday, when support again asked how my filter was connected to BT socket and to check the cables, I demanded to talk to complaints dept, told engineers couldnt contact me, checked mobile number, someone would contact me on Sunday, still no update on computer from engineers
Monday still intermittent connection, no sign of any phonecall from engineers, I gave MAC code to Sky, thankfully my contract with Orange runs out on Wednesday.
Goodbye Orange technical support, you've won, I will not be phoning you up any more. You have given me no support and told me complete lies.
Glad to hear you've successfully got your MAC code from Orange and moving to Sky.
Hope it all goes well getting with Sky.
The amount of people, including myself, over the years who have left Orange and moved to a real ISP then posted on here to tell of a stable and decent connection is unreal.
It is so refreshing to have a decent connection after the pathetic 'service' or lack of it Orange offer.
The amount of people, including myself, over the years who have left Orange and moved to a real ISP then posted on here to tell of a stable and decent connection is unreal.
After the telephone calls I've had with Orange technical support, I'm sure that in 3 yrs time I'll still be ranting whenever I hear the words Orange broadband. I understand that in many cases it is the set up that causes problems but still being asked to do so (when I'm paying for the phonecall) for the fifth time, kind of leaves you a bit frustrated and annoyed.
Since 25 Feb with Orange broadband I've had no connection after 10am monday to friday, at the weekends we were lucky to connect for an hour For that I've paid £19.50
I phoned Orange technical support more than 15 times, my phone call is usually £4 a month, this month £25, for the most incompetent and useless service I've ever received. Eventually after 3 wks I was told my problem had been referred to the fault management team, however, they would put the fault on hold for 5 working days. That meant for the next 9 days I would continue to pay for nothing and Orange would do nothing to fix the problem!
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