ok, last Dec there was a problem on the line, wires crossed at the exchange with a BT customer. If it wasn't for the other person having a BT line i'd probably still be offline as Orange support were useless. end of.
Anyway since the line fix my speed had dropped from it's regular 5-6meg connection speed to no more than 1.8meg. This is on top of the connection forever dropping x amount of times a week, which it has always done. I've written to Orange and have yet to have a response.
interestingly, I have a phone connected to the socket which has a little red light on it that blinks away when the phone rings. prior to the fault in december this little light was only on when as stated the phone rang. since the line error back in dec it's on all the time. Any thoughts on that ???
Any thoughts please ? As it's offen the case that you need to tell them
their job, and if i have some credible advice to tell them, things may
well improve.
On a second note, i can't wait for my 18months contract to end as i'll
be off like a robbers dog, though i know Orange will make this as difficult
and painfull as they can.
PS, ive tried all the obvious, disconnecting all the phones and a factory reset of the box etc. As for filters, ive had broadband since the start when some chap came out and installed it, so i have a special socket on the wall with a filter built in. I guess i can't double up filters ?
Noise Margin is way too high for anything faster than 1800kbps.
With your attenuation of 38 and a Noise margin of 10 - 15 you'd see nearer 5000kbps.
I think you're describing a filtered faceplate that's fitted to your NTE5 main BT linebox, so provided your cabling to any extensions is off the faceplate then only a Sky box and DECT phones need filters in addition to that faceplate.
You could plug the router into the test socket inside the NTE5 just to prove that any extensions aren't causing a problem. Otherwise I think your problem is down to Orange.
At least now I have some ammo to throw at Orange should they
ever contact me, which i doubt.
As i recently wrote to them explaining how im sick and tired of
calling their call centre and being told to re-dial and press x x x x etc.
not sure about anyone else, but what a pain this process is
why they can't transfer you as does most organisations i'll never know.
plus you have to explain your circumstances over and over again
with each transfer, along with running up a further phone bill as naturally
your back in the queue.
if theres a poll on how poor Orange is them someone please direct me to it.
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