Joined: 25 Feb 2009Posts: 2Location: Bridgend, Wales
Hi all,
Glad I found a site that can hopefully help me (and my family out).
On Friday the 13th (yeah, I know), I was told our internet "died". I checked our Belkin router and found that it was still in working order and just thought it might be an outage.
No such luck, on came the Saturday, still no internet. Rung Orange, told us to use the Livebox and wait 48 hours. Followed their instructions, and I was still not getting a connection.
Thinking it was the weekend and there was no-one around, I waited. Monday came, still no internet. Rung the call centre, told us to check our settings, reset the Livebox. STILL no internet. Checked my Belkin router to see if it was the Livebox, it was not picking up the line. Reset the Livebox and my Belkin router and I'm still not getting anywhere.
Orange have conducted a line test, and there is no problem they say and the Livebox tells me that the ADSL Link is Down. The @ Light continues to flash quickly.
This has repeated on an endless cycle up until and including today. We have been rung back on two occasions only to be told Orange (well, the call centre in India) is aware of a problem and we should expect a call from an engineer soon. No call from an engineer, but my Dad (who's Orange account it is), has been getting extremely frustrated. I've been told they are sending us a new Livebox, but I'm not sure that will solve the problem.
I'm on a college course at present and need internet access at home to help me complete my course. Last week was half term, which was no biggie, but now I am without any internet access at home and Orange have still not picked up the problem. (hence I'm starting this topic in college) The only thing I have not checked is to use the bt_test_user account to check and see if there is no broadband at our line.
Are there any recommendations? I want to switch to a new supplier ASAP so I can get my access back and continue to do my college work from home, but will that be worthwhile?
We've been with Orange since the Freeserve/Wanadoo days like many people and have experienced no problems at all until now.
Last edited by Rhys on Wed Feb 25, 2009 10:30 am; edited 1 time in total _________________ "Sorry, your signature is too long."
Joined: 25 Feb 2009Posts: 2Location: Bridgend, Wales
I will have a look and I will try and post it the next time I get the chance (barring a miracle, sometime tomorrow, as I'll have to go home, get the stats then find a PC with internet access!).
_________________ "Sorry, your signature is too long."
Your network type is irrelevant. Whether IPStream or LLU, same problems occur on both.
Fast flashing @ = no synchronisation.
1- Plug livebox only into master socket (test soket if you have one)
2- Use no extension sockets, extension cables, splitters or other ADSL devices
3- Change filters and RJ11 cable if you have any spare
4- Ensure RJ11 is in the port without the white line (that's the VOIP port)
5- If @ stays fast then you have a problem with the line, doubt it is the livebox since your other router doesn't work either
6- Report it to tech support, they will do a line test and advise you to wait 24-48 hours for a callback. This callback is not off an engineer, they never speak to customers. The engineer they refer to is a fault manager agent, they are just a CSR's that manages line tests
7- Make sure you haven't changed anything with your landline provider, if you have your line might have been ceased
8- If line tests don't fix it then you may need an SFi engineer
9- If you are in contract then Orange have 30 days to fix it (OFCOM guideline)
10- If you are out of contract then the decision is yours to either get it fixed with Orange or move to another ISP
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