Hi I have recently introduced my mate to the wonders of internet TV and now after downloading 14gb of data in one month he has been charged a crazy £180 for this months bill!! Also the service at certain points has been SO SLOW that it can take up to 20 seconds for google to open up!!!! The dongle has been tested on a few computers to make sure that it is not viruses and it is exactly the same. This is not the advertised service and while it is obviously in some small print and therefore this case of extortion is not illegal, I feel very guilty that I pointed him in the direction of the BBC iplayer and 4OD. So I am looking to seek advice on where we can go from here, I think ultimately he will be looking to pay the balance and have the contract terminated, but we are gathering evidence of the slow connection and I think due to the UNBELIEVABLE poor service a discount should be made on the extra gigs used. Can anyone give us some info. Much appreciated.
It obviously wasn't too bad if you managed to pull 14Gb in a month. The mobile phone coverage gets crappy in places , its a fact of life and when the signal gets crappy so does the speed. You want mobile internet, you live with its limitations. Orange publish their T&C http://shop.orange.co.uk/shop/...e-and-away . It clearly says its £50+ a Gb for out of plan usage and ignorance of how much bandwidth video eats isn't much of a defence. (for the record standard quality BBC iPlayer runs at around 4hours per GB, High quality is around 2.5 hours / Gb). Since cancelling your contract will likely cost you dear, I'd stick with it and stay away from Internet Video when you use it.
Back in 2000, Orange paid over 4 billion pounds for the lump of radio spectrum in which to run 3G services. Since it turned out few wanted or needed the capacity of 3G on their phones, the phone companies came up with something to justify its existence - mobile internet. To make it sell , they practically give it away (15 quid a month) but in order to claw back some of that 4 billion (4 grand a piece for a million subscribers) they stiff you good when you overstep the mark. Welcome to the world.
While I agree that the cost for going over the download limit is overpriced have no sympathy for your friends large bill, as the max limit is clearly stated as being 3GB.
Mobile broadband is not supposed to be a replacement for a home connection. At most it should be used for general web browsing, accessing emails etc...Streaming large numbers of videos or using traffic hogging apps such as bit torrent is just plain stupid imho.
As pluggy stated, signal strength has a direct effect on transfer speeds, which can also be affected by geography and the weather, this is a fact of life and cannot be helped even by the best mobile providers.
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The mobile phone coverage gets crappy in places , its a fact of life and when the signal gets crappy so does the speed. You want mobile internet, you live with its limitations. Orange publish their T&C 
