My housemate and I have moved to a new house which doesn't have a BT phone line, so we don't want to continue with our Orange broadband.
Upon ringing them up they told us this would be subject to a £140 cancellation fee.
I'm not sure about the legality of the contract as we never signed it - it belonged to an old housemate of ours who moved out in December so we agreed to take it over from him (thinking it was a rolling contract rather than an 18 mth one) and just sent a letter.
So it's been switched into my housemate's name.
Is there any other way out or legal loopholes? We didn't know what we were taking over. They don't even know our new address...
Hi there, I work for Orange and might be able to help.
Please send an email to customer.services@orange.co.uk, including your contact details and I will give you a call to discuss.
In order that your email is forwarded to me quickly, please add "Jonathan Orange Response" in the subject field and also in the first line of your mail.
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