Orange Problems, EE Problems, T-Mobile Problems - View topic - Slow - Again - Orange Broadband, Orange Email, Orange Mobile Phones, EE Broadband, EE Mobile, EE Problems, www.eeproblems.co.uk

Orange Problems? T-Mobile Problems? EE Problems? Broadband Problems? Email problems? Slow speeds?

OVER 12,000 MEMBERS!

Author

Message

< Orange HOME products ~ Slow - Again

philby

Posted: Fri Dec 11, 2009 5:55 pm

Joined: 11 Dec 2009 Posts: 16

Hello All

Wondered if anyone here has ever had any joy once their speed slowed beyond all usability...

My down speed dropped to 0.5mbps last week. BT engineer confirmed BT line + internal cabling were fine and capable of 7.6mbps. Swapped out routers / filters but no change.

Speed was restored to around 6mbps for Wed/Thur this week (after many calls to India).

Now though, I'm back to between 0.3 and 1.0 down speed, irrespective of router (Draytek 2820n or Netgear DG834GT) and irrespective of connecting wired / wirelessly, trying test socket, swapping filters, etc. etc.

Loop attenuation = 18
SNR Margin = 7

Has anyone had this problem and actually received a proper fix?

Maybe time to leave...

philby

OrangeProblems

Posted: Fri Dec 11, 2009 5:55 pm

Full information on how to change your broadband provider here. OrangeProblems.co.uk

philby

Posted: Sat Dec 12, 2009 12:41 pm

Joined: 11 Dec 2009 Posts: 16

This is truly dismal:

I really don't have an hour free to wait on the 'support' line.

Jonathon or Darren: are you around?
Any light you could shed would be very much appreciated.

philby

daz79

Posted: Sat Dec 12, 2009 10:34 pm

Joined: 07 Jun 2009 Posts: 162 Location: Shildon

yeah your been capped

Response Team

Posted: Mon Dec 14, 2009 5:14 pm

Joined: 15 Sep 2008 Posts: 485

Hi philby, I work for Orange and might be able to help.

Please send an email to customer.services@orange.co.uk, including your personal contact details and username from this site, and I will give you a call to discuss.

In order that your email is forwarded to me quickly, please add "Darren Orange Response" in the subject field and also in the first line of your mail.

Kind regards,

Darren
Orange Response Team

OrangeProblems

Posted: Mon Dec 14, 2009 5:14 pm

Full information on how to change your broadband provider here. OrangeProblems.co.uk

philby

Posted: Mon Dec 14, 2009 5:26 pm

Joined: 11 Dec 2009 Posts: 16

Hi Darren and thanks for replying.

I've already sent 3 mails to the address you quote.

The reference for those is as follows:

Case 13933021 Recurring Broadband Speed Problem (KMM14745897V9334L0KM)

'Andy' replied to the first one - telling me to call India (for an eighth time).

I've forwarded these mails to you anyway, just in case, with the subject field as instructed.

philby

philby

Posted: Mon Dec 14, 2009 10:31 pm

Joined: 11 Dec 2009 Posts: 16

Hello again Darren

More dismal results today, with wild inconsistency:

Is anything going to be done about this?

philby

tafkab

Posted: Tue Dec 15, 2009 2:17 pm

Joined: 11 Dec 2009 Posts: 4

philby wrote:

Hello again Darren

More dismal results today, with wild inconsistency:

Is anything going to be done about this?

philby

I've been getting the same problem since last Wednesday - 6.5M download at 7am, dropping to under 500K at peak times - and everything in between.

Orange have categorically told me that they are not restricting my line in anyway.

Tomorrow I give up and ask for my MAC code...

philby

Posted: Tue Dec 15, 2009 2:49 pm

Joined: 11 Dec 2009 Posts: 16

Can you get mine while your at it...? Laughing

Out of interest, are you going to Zen? My line doesn't support 20meg, so Be is out. Zen would be my next option.

I've been through the hoops with India and sent a number of mails to 'Darren', but alas, nothing...

Unbelievable.

philby

tafkab

Posted: Tue Dec 15, 2009 3:05 pm

Joined: 11 Dec 2009 Posts: 4

philby wrote:

Out of interest, are you going to Zen?

I need around an unrestricted 50+ GB as I work from home, so no, Zen isn't any use - I'm going to decide tonight (well, if I can be bothered to wait for websites to load) who to go with...

I did actually get restricted by Orange once for using around 70 GB one month...
Asked for my PAC code, but instead they moved me on to the 10GB £15 per month package and haven't restricted any useage since!

philby

Posted: Tue Dec 15, 2009 3:50 pm

Joined: 11 Dec 2009 Posts: 16

Orange really can't be throttling my connection - I hardly download a thing!

Something's obviously up though as I can get 5.5meg but then suddenly only 0.6meg.

Good luck with the migration, wherever you go...

philby

daz79

Posted: Tue Dec 15, 2009 4:22 pm

Joined: 07 Jun 2009 Posts: 162 Location: Shildon

as i said before your prob,is that your been capped or Orange are'nt buying enough bandwidth from BT so they restrict your download speed because of it,BT are'nt going to allow another bb provider more speed when they use there network to provide it!!!!

So basiclly BT customers get first priority than you,hence the drop in speed.
Also looking atthose tests notice the drop is after 6pm till 12.00 am
Cause look at that 1 12.59pm just when dinner time finishes notice how it shot up,when most peaple get off the internet and back to work!!!! Smile

philby

Posted: Tue Dec 15, 2009 4:26 pm

Joined: 11 Dec 2009 Posts: 16

OK, clear.

Maybe I should be with BT for the time being...

philby

philby

Posted: Tue Dec 15, 2009 8:01 pm

Joined: 11 Dec 2009 Posts: 16

Darren, Jonathan - do you even exist?

I've now hit an all time low of 0.4meg - the BT speed tester won't even load.

This is appalling.

Could someone please take action on this and get the job done?

DO NOT ask me to call India again
DO NOT give me the email customer services / put-[name]-in-first-line routine

You already have an open ticket on this - see post above, or maybe even check your Inbox....

philby

Look at this:

daz79

Posted: Tue Dec 15, 2009 8:27 pm

Joined: 07 Jun 2009 Posts: 162 Location: Shildon

see i told you what's your location and exchange

philby

Posted: Tue Dec 15, 2009 8:38 pm

Joined: 11 Dec 2009 Posts: 16

I understand what you're saying, but for 3 years things have been fine - not spectacular but around 4 to 5 meg, consistently.

I'm in Alcester, Warwickshire: http://www.samknows.com/broadb...ange/CMALC

Thanks for your interest...

philby

All times are GMT

View next topic View previous topic Page 1 of 3 Goto page 1, 2, 3 Next OrangeProblems.co.uk Forum Index ~ Orange HOME products

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum