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< Problems with upgrades to 8Mb ~ Moving from Orange

binjeman

Posted: Mon Feb 16, 2009 11:29 am

Joined: 13 Nov 2008 Posts: 3

Hello,

I contacted Orange last week to request a MAC code (been without broadband for over a month), which was provided the following day (very quick!). I attempt to use the MAC code with o2 (now Sky) however, the order keeps getting rejected by BT wholesale as "incompatible rental product on the line". So I contact BT who say there are no rental products (redcare, alarms etc) on my line. o2 (now Sky) cancel the order saying they can't provide broadband so I try with BT, again BT wholesale cancel the order with the same reason. They all say the MAC code is valid, what on earth could the problem be!?!?!

OrangeProblems

Posted: Mon Feb 16, 2009 11:29 am

Full information on how to change your broadband provider here. OrangeProblems.co.uk

nhyder

Posted: Mon Feb 16, 2009 11:47 am

Joined: 19 Nov 2006 Posts: 964 Location: Bristol

Might be a problem with the BT system......there's a similar thread currently over on the o2 (now Sky) forum.

http://forum.o2 (now Sky).co.uk/viewtopi...hp?t=14745

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binjeman

Posted: Tue Feb 17, 2009 9:29 am

Joined: 13 Nov 2008 Posts: 3

Ok I have now been told by BT that the MAC code is valid on one system but invalid on another system...Orange have now told me that it is invalid also. Strange since I was able to use it before...Have requested a new MAC code anyway...

liquid

Posted: Fri Feb 27, 2009 8:29 pm

Joined: 24 Dec 2008 Posts: 65 Location: Somewhere

It will have been a problem with the circuit ID's not matching. The MAC you request has your circuit ID at the start of it:-

Format = Circuit ID(CBUK) / BT generated ID

Thus example being = XXXX1234567/XX11X

The XXXX1234567 is your circuit ID, you'll notice all the MAC's you have requested should be the same at the start.

If the BT Openreach system doesn't match with the LLU system or the TOTL system then MAC's still get generated but are seen as being invalid.

Usual turnaround time for it to be rectified is 5 working days to update the systems.

OrangeProblems

Posted: Fri Feb 27, 2009 8:29 pm

Full information on how to change your broadband provider here. OrangeProblems.co.uk

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