I'm on 1mb, and have been with Wanadoo for 2 years now, been upgraded once from 512kb to 1mb.
Last week my connection was really slow and dropped a few times, but this week my connection has been dropped almost constantly.
On the config page i get "PPP in progress", "synchronisation in progress" and "link down".
So i can connect wirelessly to the router.
I also get the flashing "@" light, both rapidly and slowly, then it may go solid for about 30seconds. If i'm lucky it will be online for an extended period.
I'm in the Doncaster area on the Balby Exchange.
Anybody have any ideas?
EDIT: Just checked the wanadoo email account. An email on July 22nd says they've upgraded us to 1mb, yet we were upgraded a long time ago. We recently rang Wanadoo and got our price cut down to £18 from £22, as we were still paying £4 for wireless.
Usually the @ light going between fast and slow indicates a fault on the line or at the exchange.
Try connecting the livebox to the master socket, unplug everything else, swap filters if it's the same. After that call tech support as they'll probably need to run a line test then.
Usually the @ light going between fast and slow indicates a fault on the line or at the exchange.
Try connecting the livebox to the master socket, unplug everything else, swap filters if it's the same. After that call tech support as they'll probably need to run a line test then.
Thanks for the reply.
Unfortunately, the livebox has always been connected at the master socket.
I've already tried unplugging the phone which shares the same microfilter. That's all the devices that use the phoneline. I've also changed the microfilter with an old ADSL one from the speedtouch modem (lost the other one that came with the livebox, does this make a difference?)
Unfortunately, the livebox has always been connected at the master socket.
I've already tried unplugging the phone which shares the same microfilter. That's all the devices that use the phoneline. I've also changed the microfilter with an old ADSL one from the speedtouch modem (lost the other one that came with the livebox, does this make a difference?)
As long as the other filter isn't damaged it should be fine.
Let us know what happens and I'll even translate some Orange speak for you.
Well after being on hold for 20minutes i get a guy who clearly didn't speak English as his 1st language, and to be perfectly honest, i could hardly understand him. He told me to ring the livebox number, purely because i said i have a livebox.
So i ring the livebox team, another 15minutes wait. After a lot of talk, me explaining i've already done everything, he arranged a line test, and told me to ring in 2 hours. Ironically, during the linetest, i was connected for 2 25minute sessions.
So i ring back the livebox team after 2 hours, waited about 10 minutes and spoke to another man who didn't speak English as his first language, but i could understand him better.
After him asking me MORE questions, like have i unplugged the livebox, and me explaining i've already spoken about this, i just want the results, he said i couldn't have the results of the linetest or arrange another test, because the account holder was not available to talk.
So now i have to wait for her to come back today and put me as a 3rd party.
That can be annoying, some will put line tests through as it just involves taking info from you however to get the results you have to pass the security checks.
Well i rang back up tonight with the account holder present to confirm.
The line test said "failed, the customer logged in", as i was unaware i was not meant to use my connection during the 2 hours (the original person never told me this, and i was told he never wrote notes that i had done the checks).
So he arranged a line test, told me not to use my connection for 2 hours, and said to ring back up between 9-10 or in the morning, when it will probably be less busy.
My light has been flashing slow, rapidly and stayed solid since 6pm.
It's currently solid, so i'm going to ring back up in the morning.
Well you can use the connection, that won't effect things as the livebox will automatically log on whenever it's able to.
If they put the first one through as no sync, no connection at all then the box logging in invalidates that as it has to be sync'd to log in. If it wasn't you'd want it submitted as an intermittant or dropping connection fault.
BTW the account holder will need to Be Broadband each time unless they request you added to the account as 3rd party access.
Ok, after SO MANY calls and a BT engineer visit, it turns out the livebox was the fault.
So i rang up Orange again, the guy told me, despite what the engineer said, it's not the livebox, and we need ANOTHER line test.
And we just weren't happy, so after an angry call and 3 people saying we DO need a new livebox, we're being sent a replacement and a guy said 2 months refund.
They said up to 10 working days, Saturday was the 9th.
They have until tomorrow, if it's not here i'm sure they'll get another angry call.
Their service has been awful, and cost us a lot of money in calls.
We are thinking of going to TalkTalk once it is available next month.
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