Joined: 02 Jan 2009Posts: 4Location: United Kingdom
I recently had a house renovated in Somerset about 3.61km from the Street Exchange. All the telephony wiring to the BT master plug has been replaced and Street is an Orange LLU exchange. BT wholesale says the line should support 1mb. When we moved back in and I reconnected my live box we were receiving 1.2mb download this last for around 2 weeks then we had PPP synchronisation issues which involved numerous calls to India, replacement filters across the house, new RJ11 cable and ultimately a new live box none of this cured the intermittent nature of the supply until the engineers did some work at the exchange and my service returned with occasional glitches running at around 400kbs (used thinkbroadband.co.uk) see attached;
Speedtest Results
Date Downstream Upstream IP Address Connection
02/01/09 10:26 431.17 Kbps 53.77 Kbps 91.108.77.32 Home
08/12/08 18:46 427.83 Kbps 53.43 Kbps 91.111.60.199 Home
17/11/08 07:44 428.84 Kbps 53.31 Kbps 91.111.42.17 Home
10/11/08 09:04 427.22 Kbps 53.34 Kbps 91.108.87.219 Home
04/11/08 08:32 420.35 Kbps 53.34 Kbps 91.111.48.13 Home
01/11/08 09:44 423.05 Kbps 49.44 Kbps 91.108.67.197 Home
29/10/08 09:34 245.45 Kbps 53.29 Kbps 91.108.78.193 Home
28/10/08 22:33 391.68 Kbps 53.15 Kbps 91.111.11.49 Home
28/10/08 22:09 297.87 Kbps 53.92 Kbps 91.108.78.142 Home
26/10/08 21:21 431.02 Kbps 53.87 Kbps 91.108.84.195 Home
25/10/08 13:00 421.30 Kbps 54.02 Kbps 91.108.103.67 Home
23/10/08 13:38 419.04 Kbps 53.34 Kbps 91.108.105.81 Home
21/10/08 19:27 403.02 Kbps 48.26 Kbps 91.108.76.199 Home
17/10/08 15:54 407.61 Kbps 53.29 Kbps 91.108.116.174 Home
16/10/08 17:06 388.56 Kbps 53.03 Kbps 91.108.118.166 Home
15/10/08 21:08 242.39 Kbps 53.43 Kbps 91.108.92.184 Home
15/10/08 16:12 306.17 Kbps 53.07 Kbps 91.108.92.184 Home
13/10/08 19:24 396.14 Kbps 53.06 Kbps 91.111.50.213 Home
13/10/08 16:37 361.64 Kbps 52.55 Kbps 91.111.46.65 Home
13/10/08 06:28 343.46 Kbps 53.33 Kbps 91.111.5.92 Home
12/10/08 18:07 261.75 Kbps 52.93 Kbps 91.108.118.43 Home
BT have come out and checked wiring as we regularly have voice issues with phones.
So everything was working ok until just before Christmas when a neighbour had BT Home Hub installed since then service is continually dropping out a live box won’t hold a signal (Orange helpdesk tells me they can’t hold a signal below 512) so am using a Net Gear router with the following settings:
ADSL Port
MAC Address 00:0f:b5:15:5e:8b
IP Address 91.108.77.32
DHCP PPPOA
IP Subnet Mask 255.255.255.255
Gateway IP Address 91.108.64.1
Domain Name Server 193.36.79.100
193.36.79.101
This holds the signal OK but not ideal solution. My issue is that Orange engineers have worked this problem, my household equipment is brand new and been checked out. So I can only think it is a BT Network fault as people further away from the exchange can achieve 1mb speeds.
So that’s the rant!! My question is if BT and other operators are installing broadband on to a network that does not have the capacity who is responsible for upgrading the infrastructure? And as if expect to be the reply that BT Wholesale say this postcode can support 1mb via ASDL Max who can you complain to when the infrastructure quite clearly wont!!
I appreciate that i may be straying on to a different Forum but if the current infrastructure can’t cope with ASDL how will it manage when the exchange switches to 21CN in Q3 of this year??
Any help sympathy support welcome
Sounds like you're on the ragged edge of viable ADSL. What Attenuation and Signal/Noise Figures are you getting on the router ?. A poor signal/ noise ratio can be the cause of frequent dropouts. Some routers handle it better than others. If your router is physically close to your neighbours BT Homehub (other side of a single wall perhaps) moving it around may have an effect. or it could be interference from other electrical equipment nearby. Its almost certainly a local/exchange/network issue and not within Oranges control.
Joined: 02 Jan 2009Posts: 4Location: United Kingdom
pluggy wrote:
Sounds like you're on the ragged edge of viable ADSL. What Attenuation and Signal/Noise Figures are you getting on the router ?. A poor signal/ noise ratio can be the cause of frequent dropouts. Some routers handle it better than others. If your router is physically close to your neighbours BT Homehub (other side of a single wall perhaps) moving it around may have an effect. or it could be interference from other electrical equipment nearby. Its almost certainly a local/exchange/network issue and not within Oranges control.
Thanks how would i find that out for a Netgear dg834g?
Not as bad as I thought it might be. Your Margins are above 6Db which should be OK. The 54 db att is consistent with a 1 Mb/s connection. Its possible the figures change for the worse sometimes, taking the figures when you're having issues might shed some light. The frequent voice lines issues are telling, if you can't get reliable voice, you're not going to get reliable ADSL.
Its reporting 512 kbit/s sec connection speed,, that suggests its been switched down because of the stability issues. This again is BT's department. Your attained speed are par for the course for a 512k connection.
Dunno, the livebox only has one figure for attenuation and S/N. How long since you changed over the router to the Netgear ?. The ADSL profile could have been reduced because the livebox couldn't hold the signal, and now you've switched to a more resilient router it can take a few days to catch on its stable and switch back up. I've known a couple of Marginal ADSL connections that have improved dramatically by changing the router to a DG838 (Netgears most popular). Getting it to run second line might be testing though.
Your upstream is far too low. Your downstream is varying a lot for such a slow connection. If you are on IPStream / IPStream Max then check to make sure you aren't on an IP Profile (Orange can tell you this with whoosh tests). If you are on LLU then start kicking and screaming for fault checks.
Ensure before you call that you have tried new RJ11, filters and router if possible. Make sure you are at the master socket with no extension cables or other ADSL equipment and using a wired (ethernet) connection. Try a different pc too, without any non-Windows firewalls / anti-virus / internet security stuff.
Even i'll agree, most ISP CSR's will try their utmost to blame anything but the exchange, unless they are good and know what they are talking about. Assuming you've done all checks above, i'm inclined to say there is some form of fault there that is out of your control to fix, up to Orange and BT OR / BTW.
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