Hi there,
New to the forum so i thought i would tell you about my problems i am having with Orange !!!
Since moving to our new house on the 1st of November, i have been having a complete nightmare with my Orange 8 Meg broadband. I have always used a Belkin router with my broadband and never had any problems, until i moved into my new house. I waited for the email saying my connection was ready, but for some unknown reason could not get the Belkin to connect, even after triple checking the settings, so i had to resort to the Livebox which connected first time. Then the fun really began !! Livebox resets every 30 minutes or so, and download speeds consistent of 2 Meg. The Asian call centre says it's the power supply, and they will send another. I plug in the new power supply and within 5 minutes it resets, so back to the Asian call centre and they say they will send a new Livebox. Livebox comes and again within 5 minutes it resets, and as before constantly every 30 minutes or so. By this point i have had enough of the Asian call centres, so i resort to going through to the disconnection team. Hooorah! Someone who is English !! A very helpful woman LISTENS to my problems and sympathetically agrees that i have problems. She promises that my direct debit will not be collected this month, and that a UK tech guy will phone me back, which he does. I explain my problems and he suggests he sends a Siemens Gigaset router to try, and that he will phone back in a few days time to check how it is. This arrives within a couple of days, and bingo no more resetting !!! When the UK tech guy phones back he says i need to do several tests over the weekend at http://speedtester.BT.com/ to get an idea of what speeds i am getting, which i do, and here is 1 of my results:
Your DSL connection rate: 8128 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 2000 kbps
Actual IP throughput achieved during the test was - 1849 kbps
These where very similar throughout the weekend.
The Uk guy phones back, AGAIN, and he says there is something wrong with the line, probably interferance, and that i need to speak to BT and get the line checked.
At this point my patience is getting thin !!
So i call BT, they do a line check, nothing wrong the line they say, so back onto Orange disconnections, i have had enough !!
A nice polite woman again says they will get a UK tech guy to call me, ok i say, but can you tell me how long i am contracted for? Until July she says, but if we dont fix you fault with a month of the first call to us you are able to leave without paying. Thats fine i say.
I am still waiting for the UK tech guy to call, they have 10 days to fix it !!!
Stroll on the 21st !!!
I feel so much better now for telling someone, sorry for the rant !!!
Your DSL connection rate: 8128 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 2000 kbps
Actual IP throughput achieved during the test was - 1849 kbps
Plug into the main BT linebox, preferably the test socket behind the lower faceplate and check again.
The IP profile can take a few days to increase but this will only happen if there's no line problem causing the profile to drop to stabilise the connection.
Post the new speedtester result and also your router stats.
It's amazing what the threat of a MAC code request can do....look at this, not great but better !!!
Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 8128 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 7150 kbps
Actual IP throughput achieved during the test was - 4760 kbps
IP Profiles are usually controlled by the network supplier not the provider. If you are on IPStream Max your profile will vary all the time as it is dictated by the number of users online as well as line quality, line capacity and exchange quality. They are done to ensure your connection doesn't drop off or to prevent others in your area from being disconnected.
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