I went over to Orange in feb 08 THEY OFFED ME THE max package which i thorght was great and it would save me money and i have had more probles with there service then a little! to start with they would not take the line over from BT as they said my credit was not good but they had the wrong person as it was there blunder for putting the wrong post coad on thing! i pointed this out and wrote lots of letters to them and phoned them but you never get anywhere specking to them but in the end i had to get a credit report to prove to them my credit was good and finily in oct they have took the line over! so i think. and since aug my second phone line dos not work correctly IT CUTS YOU OFF IN MIDDLE OF A CONVERSTIONS i have rang and wrote a letter still not had a reply and the line still not fix so all the while i have to use the BT LINE so it cost me as i have had to pay BT AND Orange at the moment they are giving me a BIG £5.00 DISCOUNT how long do you have to waite for them to fix a problem they will not give a time for this it is doing my head in and costing me every time you ring them sometimes i been on the phone for over a hour!!!!!!!!
Welcome to VOIP. VOIP likes a near perfect internet connection to function well. If you're unluckly enough to have a less than wonderful internet connection due to distance from the exchange, local wiring issues, orange incompetence, etc, etc etc you'll have a less than satisfactory Line 2 experience. We went through just the same problems using Vonage on a non Orange ISP. It doesn't need a fast connection, it needs a stable connection which reliably works at the fairly minimal bandwidth VOIP requires. Changing the old crappy router cured ours. I have a stable internet connection with Orange Home Max and Line 2 works well through the livebox. It did stop ringing in once but retarting the livebox cured it.
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and i have had more probles with there service then a little! to start with they would not take the line over from 
i have rang and wrote a letter still not had a reply and the line still not fix 
how long do you have to waite for them to fix a problem they will not give a time for this 
