Can anyone with confidence, advise of a reliable and accurate broadband speed checker?
I am supposed to be on a speed up to 8mb.
I've done a half dozen tests tonight with download speeds varying between 264kbps right up to 3.69mbps. The 3 .69mbps is the exception as the others have ranged between 264kbps and 816kbps non of which are even close to what Orange are supposed to be supplying. I don't expect 8MB as I believe the line can cope with a max of 6.5mb, which is adequate. But even 816kbps is taking the mick, don't you think?. Upload speeds have varied between 37 and 201kbps, though that does not overly concern me.
The service I am getting from Orange is less than satisfactory, in my opinion. It may just be coincidence, but my recent fall in speed seems to have coincided with a complaint I made.
I do feel quite sorry for those people in the call center. They are not allowed to think for themselves and can only get to the root of a problem by systematically following a step by step script. It's infuriating for me because it first takes 10 or 15 minutes to get through to someone and it then takes ages to even scratch the surface of the problem, because they do not listen to what is being said, insisting on going through their script. It's even at the stage where I have done everything I know they're going to ask me to do before I call them but still end up losing my temper with them as they ask me to do it again, despite me saying umpteen times that I have already done it. There is definitely a language barrier. They refuse to let you speak to someone in the UK and they have even refused to give an e-mail address to contact someone in the UK. If you e-mail Orange customer services ... it goes to India! When you get the reply, it suggests you view the help section of the website, which in itself is a joke.
It is typical of the UK that the only way you can get a straight answer is by stepping backwards and putting pen to paper and writing to Rotherham, which is hardly a glowing testimony to Orange in this techonological age. It then takes a fortnight to get a response ... by post!
Judging by the amount of time you are kept waiting on the phone before you even speak to someone, suggests that either Orange call centers are woefully understaffed or there is a huge volume of people calling which infers they are providing a poor quality product. I am inclined to think, after reading some of the comments on this forum, it is the latter.
Are there minimum standards that Orange can supply, in terms of service? It is clear that they customer service uses a minimum standard, I just wondered if it applied in terms of the product?
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
