can you reach www.mistral.net from your Orange broadband connection?
Yes, connects immediately
[ 1 ] 50%
No, times out
[ 0 ] 0%
No, address doesn't resolve
[ 1 ] 50%
Total Votes : 2
tattwood833
Posted: Sun Nov 23, 2008 10:06 am
Joined: 21 Nov 2008Posts: 1
Hi Helpdesk,
I have a strange situation which came to light because I can't reach a website hosted by my colleague at 217.154.24.250 - I can't even get a ping response from that IP. I can't complete a tracert - it just stops (output provided below).
I've now noticed I can't ping or visit mistral.net (the service provider at 217.154.24.250) and equally my colleague can't ping or visit any of the main Orange/francetelecom sites. They can visit these if they connect to them from a BT leased line, just not from the mistral/kingston connection.
Equally I can reach the websites at 217.154.24.250 when I take my laptop to another connection (both public wifi and other connections)
I've now confirmed at least one other Mistral adsl user in a different area of the country has the same issue.
is this issue across the whole Orange broadband network or just a part of it?
The tracert disappears somewhere over germany, so I guess it is a large routing problem with France Telecom (orange's owner) - but I wouldn't be sure...
I called technical support on 550, options 2,2,1,5,4,1 and eventually got through to Karl on the "escalation" team... he was a bit bemused by it, but was going to do a line check - I haven't heard back yet...
Regards,
Tom.
Tracing route to 217.154.24.250 over a maximum of 30 hops:
1 1 ms 1 ms 1 ms 192.168.1.1
2 39 ms 39 ms 38 ms 87.237.21.171
3 40 ms 45 ms 39 ms 10.192.0.169
4 * * * Request timed out.
5 97 ms 99 ms * 194.35.183.93
6 93 ms 106 ms * ae0-97.loncr5.London.opentransit.net [193.251.249.97]
7 * * 102 ms ge-4-0-0-0.loncr4.London.opentransit.net [193.251.242.182]
8 103 ms 106 ms * so-1-0-0-0.fftcr4.Frankfurt.opentransit.net [193.251.242.222]
9 106 ms 105 ms 105 ms tengige0-0-0-5.ffttr1.FrankfurtAmMain.opentransit.net [193.251.242.234]
10 106 ms 104 ms * 64.208.110.225 11 * * * Request timed out.
12 * * * Request timed out.
13 152 ms * 153 ms 194.164.238.49
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
Routing is causing some major headaches at the moment - accessing 0range's mail servers via a non-0range connection is particularly annoying at the moment.
Have you tried reaching these sites via a proxy so that you aren't using 0range beyond your proxy server access?
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