It takes me about 3mins to log on from home page then Three mins to open email , then a further 3 minutes to shut email this has only been happening since sunday but its not got any better I emailed Orange from my Yahoo site and I got this less than helpful reply....
Dear Alistair,
Thank you for your email.
We are aware that some members are experiencing speed problems when
accessing and using Webmail. We have escalated this issue for further
investigation. Could you please keep trying your account and please
update us on any development.
We apologise for any inconvenience caused and thank you for your
patience in this matter.
If you have any further queries then please do not hesitate to get in
contact with us again.
Kind Regards
Chris
Technical Support
Orange Internet
REF:WOOTS
Customer Helpline: 0845 3307124
A pre-recorded line offering advice on connecting to our services, using
email, plus updates on the status of our Network. Calls to this line are
charged at local rates, lines are open 24 hours a day, seven days a
week.
Customer Care: 0870 8720099 (calls charged at national rate)
PC Technical support: 0906 2517517
Mac Technical support: 0906 7234000
(charged at 50p per minute, calls from mobile phones may vary depending
on your operator and tariff)
Original Message Follows:
------------------------
Your question is about: email
Description of query: what is anti-virus?
Please enter your name: Alistair **** (removed by admin)
Please enter the email address we should reply to:
*********** (removed by admin)
Wanadoo username: ******* (removed by admin)
Contact telephone number: ******* (removed by admin)
What Operating System are you using: winxp
Question or details of problem:
Why has Orange email service decided to operate at snails pace from the
moment I log onto Orange homepage and try to log onto my email site it
takes a good 2/3 minutes to do so then everything else take an
inordinate amount of time to do anything: (ie) open emails.. 2 minutes
dump emails in rubbish 2 minutes open up junk mail or any other folder
2/3 minutes This slow crawling service only started on Sunday 29th of
July I subscribe to Yahoo internet and google email service's and they
operate at an acceptable speed whats happened to Orange???
Solution ID: kb5342
Routing Value: Tools & Services
Taxonomy Level 1: Using email and online services
Taxonomy Level 2: Viruses and spyware
Taxonomy Level 3: Anti-virus and firewalls
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SearchHistory5: null
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If anyone else is having this problem do you know whats causing it cause Orange dont ...
Wow I logged on to my Orange email site at 8am today and it was dead slow as it has been since sunday, Then lo and behold after 11 am today Its gone back to the usual speeds. If its from my voicing complaints on this site or they genuinely sorted it I dont suppose I'll ever know for certain. But whatever the reason be it fluke or fancy , Im glad I dont have to sit for ages waiting for my emails to load.. and a big thanks to orangeproblems.co.uk for giving me a platform to voice my problems..
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Wow I logged on to my 
