For the past 2 - 3 months i have had the worst connection speeds ever. I have been with Orange years and always had good speeds and been on an 8mb connection you would expect good speeds
Connection status: Connected (0:00:43:09)
Connection mode: Always on
IP address: 84.64.177.139
MAC address: 00:01:E3:EE:55:B3
Default gateway: 62.25.195.14
Preferred DNS server: 195.92.195.95
Alternate DNS server: 195.92.195.94
Downstream rate: 160 kbps
Upstream rate: 384 kbps
PPPoE pass-through: Enabled
ADSL Line
Status: Cable connected
Line mode: G.992.1 (G.DMT)
Maximum line rate: 160 kbps (downstream) / 384 kbps (upstream)
Noise margin: 15 dB (downstream) / 6 dB (upstream)
Line attenuation: 12 dB (downstream) / 8 dB (upstream)
Output power: 12 dBm (downstream) / 12 dBm (upstream)
Address Translation (NAT)
Status: Enabled
NAT table: No entries
Dynamic DNS
Status: Disabled
as you can see from my stats 160kb dowstream is just shocking. i have called them 4 times per week every week and still get no where. the over seas tech help just know basics on how to connect to internet but nothing else and even the english cant work it out.
I have got 3 routers and all tell me the same. Orange have sent an engineer to the house who said there is nothing wrong with master socket and i should get approx 6.5mb. I have swapped round my adsl filters and small wire from socket to router and wire form router to pc.
i just dont know how to fix this and im wondering if i go to another company and commit to 12 months will i have the same problem?
Could someone plese help as i cannot do anything online anymore????
Line attenuation: 12 dB (downstream) / 8 dB (upstream)
Output power: 12 dBm (downstream) / 12 dBm (upstream)
Your downstream attenuation indicates you must be almost next door to your local exchange.
But your downstream Output Power at 12dB is around 7dB lower than it should be......this is a massive difference and is probably why your sync is only 160kbps.
Thanks for your help one more question. which department do i need to speak to to get them to check the exchange as they never know what department i need for simple questions never mind this one
Well that is a very good question and being honest, I haven't got a clue.
But this might be a good reason to test EMPLOYEE's suggestion in a recent post :-
Quote:
...and avoid speaking to offshore call centres.
I learnt this the other week in a training session, figured I may as well pass it on.
If you are truly stumped with problems with your Orange Broadband, and the offshore call centres just aren't helping you to resolve the issue, and you feel that speaking to someone in the UK will help...
I really am serious. The retail stores have a dedicated broadband support number that connects to a UK broadband support team. They'll put you on the phone to them.
I give this advice with a certain amount of trepidation. Please do not expect miracles. Some issues are genuinely hard to resolve, especially if you are not in an LLU area where it's our own equipment we're dealing with. Sometimes, just now and then, some of our offshore people actually know what they are doing and the info or advice you will get will not change. Be patient. Mr Smith will ask you to conduct the same sort of 'make sure it's switched on' kind of tasks Mr Singh did. It's called being thorough, not awkward. And please don't take anything out on the Orange Retail store staff, they are sales people, not technical or even really customer service, they can't help, and people standing about getting upset will upset them because you'll scare customers away, and they may end up removing this service and you're stuck dialling Mr Singh at 50p a minute.
So, good luck! Hope that helps some of you in some small way.
You would need to speak to technical support so they can arrange another line test.
You can help the process by doing your own speed tests, from the master socket with no other equipment attached, at 3 different times of the day, with no other programs running in the background, and do not navigate away from the test page during this time.
Have this information to hand for technical support as it will assist them and the Fault Management Team in determining if it's an intermittent problem, internal wiring, or exchange issue.
You need to record the time and date of each test.
I'm wondering if you should try to change channels on your equipment, and also if there is any internal electrical interference.
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