I'm from south east london and i've had some problems with my broadband since about 2 weeks ago. They freely upgraded my internet from 1MB to (apparently) 6mb but I was only getting stable 2MB speeds on my very old USB1.0 Speedtouch modem but was getting disconnections every evening 5-10 times between 9pm and 2am. I was told to upgrade to a livebox.
On june 29th at about 1am my internet disconnected (as usual) but this time it did not reconnect. The lights on the modem were lit and everything was fine, but when I connected as it was authenticating I would have to wait 30 seconds then get something like "Dial-Up Networking service not connected". I left it for the rest of the night and tried it again the next morning - same problem. I re-installed the modem, new drivers + old drivers but still same problem. My livebox had arrived from Orange so I plugged this in and tried that but after entering username + password details to connect I would get message "PPP Server Down".
i have just been setting up a "live box" and had the same problem, the physical conection is fine at 8mbit but can't get online, orange said 3-5 working days. this was in loughton in essex where are you?
i think this is a problem at there end with the 8mbit upgrade
I'm in Loughton, Essex as well. Our line was upgraded to 8mb on the 20th July and we haven't had a broadband connection since then. I've tried to connect with both the Speedtouch modem and a belkin router but no joy.
At first, Orange told me there was an outage in this area, then a few days later said that there was a problem with the line upgrade but did not know when it would be sorted.
My parents who are also in Loughton haven't had a connection since 21st July (their speed upgrade day) but have been told that for some reason their account has been closed and it will take 5 working days to reactivate it.
All I know is I'm none the wiser and I still haven't got a connection!
My connection went down on Wednesday.Same reason,PPP server down.Just got the results of my line test,they came back ok.So according to the customer service agent.He thinks im connected to fast and wants to downgrade me from 6 meg to 4 meg So i have to phone back later today to find out the results of a new line test and then at least 48 hours for a regrade
Don't hold your breath on the downgrade, alby! On 11th June I spoke to the only sensible person I've had contact with since my broadband failed eight weeks ago - he said, probably correctly, that our line couldn't support as high a speed as they were trying to give us and that it should be downgraded - I had to phone and speak to someone at Specialist Provision (or something along those lines) and was promised action - two days later I got a gabbled message telling me that my "UPGRADE" was now complete! I have had a complete and utter nightmare with Orange and finally told them last week to just close the account immediately. They very generously offered me a refund of the money they have taken by direct debit for the period when I have had no service - big deal, but have made no attempt to persuade us to stay with them (have been a customer of freeserve/wanadoo for many years) which suggests to me that they know the problem is not going to be sorted in the forseeable future. I thought BT offered very poor customer support when my phone line failed last year but they were fantastic compared to Orange so have decided to take up their broadband instead. Orange seem totally disinterested in customer satisfaction - at least I am in a position to influence several hundred people, including the kind of customers which I know Orange would particularly like to attract to both their broadband and mobile phone services, and I will not hesitate to let them know of how poor the company have been in my experience so I don't feel quite as frustrated about this whole business as I would if I actually had no way of getting back at them! They don't seem very keen on getting regular emails from me, so I thought I might send them a daily update on the number of people I have persuaded to use another company - others might want to do the same.
I went through all the disconnections for weeks, excuses and failure to issue a MAC.
When you ring up all you get is bull!
They just don't care in the slightest about their customers.
No business will survive without its cutomers and Orange is chasing them away with its pathetic excuses for a broadband service.
I went to Idnet and they are absolutely fantastic, I can't recommend them enough. Their customer support is free with English, knowledgable and friendly staff who work there not some call centre in India.
100% reliable connection
1 month contracts
im not sure as i was setting it up for someone and they phoned me to say its working now, think the @ light stops flahing on the liuvebox, you can see log on to the live box http://192.168.1.1 i think and admin admin as see what it says
I think I've become an expert on the settings of a livebox now, the amount of times I've done a factory reset and re-entered my login details!
Still all I see is 'PPP Server Down'. It's quite depressing.
My worry, is that it'll be working and I won't realise for a week!
I would have thought that the @ light would just stay on when it was back, but until it happens, I won't know for sure.
Still it's a good sign that some people around London are starting to get their service back. I'll just have to wait until the engineer (I'm sure Orange only have one!) makes it over to Feltham!
I went through all the disconnections for weeks, excuses and failure to issue a MAC.
When you ring up all you get is bull!
They just don't care in the slightest about their customers.
No business will survive without its cutomers and Orange is chasing them away with its pathetic excuses for a broadband service.
I went to Idnet and they are absolutely fantastic, I can't recommend them enough. Their customer support is free with English, knowledgable and friendly staff who work there not some call centre in India.
100% reliable connection
1 month contracts
Well mines been down for 10 days now I seem to have a line test every night,and some nights they have 2 LOL.God knows how many times i have been told to change my filters and reset the live box.Anyway,last night they said they had found a small fault on the line and it was now in Bts hands MMM have to phone back in about 60 minutes from this post.
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but for how long?!!!
