I have been without my broadband connection for two days (until about 4pm this afternoon). Initially when I phoned Orange technical support I was told that this would be for Three days. This was apparently due to work at the exchange to upgrade broadband speeds - Three days? why?
A day might be acceptable if we were warned in advance - surely possible where planned work like this is concerned - but Three DAYS? For me (as someone who teaches about and works in the area of Media and communications, including Internet technologies, on a freelance basis) my internet connection is vital.
What was among the first things that the tech folk at Orange seemed to want me to do? - remove all other potential connections to the Internet; I DON'T THINK SO!
It is not, in my view, acceptable to have to pay 50p a minute to find out that your connection is down because of a planned upgrade, and be told that you will have to pay Orange, per minute, for dial-up access for up to Three days - on top of paying monthly for a connection!
I was just about to cancel my Orange broadband when I found my connection had been restored at about 4pm this afternoon. If I remember rightly the technical people didn't even tell me how to check whether the connection had been re-established - someone at BT told me this.
For anyone else who doesn't know - to test whether an upgrade at the exchange is finished you need to power down and disconnect your router and shut down your computer for 10 minutes then re-connect and power up the router, then start the computer - aparrently this updates the router to the new software that has been installed at the exchange. My connection probably wasn't down for a full two days - but I didn't think to keep on powering down the router as I didn't have the full picture till my third call to BT (after my fifth to Orange!)
I am still thinking about cancelling my Orange broadband, as I consider the customer service very poor. I (like many people who have posted here) was with freeserve from the first and never had problems with dial-up with freeserve then wanadoo and Orange.
My first internet provider, Onet, which I thought was part of Orange (my mobile provider) - but they denied the connection, was crap and Onet disappeared. If Orange doesn't get it's act together soon, the same will happen to them. In any case I shall be returning the speedtouch modem as it's useless to me as I could no longer network my laptop and PC just using a patch cable.
I bought a netgear router (costing the best part of £80) when I realised that I could no longer use a patch cable. No complaints about the router - it seems to work just fine and dandy. However, the fact that I'd spent money on this to overcome the limitations of the supplied modem just made it all the more irritating to lose the broadband connection altogether some 4 days later; just when I wanted to go shopping!
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
