On Thursday 31st July 2008, at about 23:45 my connection went down. I was pretty tired so I went to bed and thought I'd check it in the morning. The morning came and it still wouldnt work, I asked my sister to check her laptop and she had the same problem. We then found out that we could only access some sites. We tried even going on random ones which he had never been on before just to check it wasn't loading from the cache, again some worked and some didn't.
We phoned tech support who said there were no problems and to phone the premium rate support which I refused and then said I want to cancel. She then said I was still in a contract which ended next month. I phoned a few months ago saying I wanted to leave and they offered 6 months free, and then to call back. I think the person I spoke to ages ago put us in a 12 month contract.
Anyway today I did phone tech support who said to do something which of course didn't work. I then phoned customer services to ask for a refund for the downtime, who then went threw my problem and then said "so you can access the internet", I then explained how it was just some sites, but they wasn't listening. I asked for a refund for the calls and they said to send a bill. I phoned premium tech support again and there doing a line test which takes two hours to do apparently.
I'm currently parked in the middle of the street using someone elses connection, and surprise surprise I can access the entire internet with no problems.
Has anyone else had something like this?
And does anyone have a cheap number for the premium rate support?
Joined: 16 Dec 2006Posts: 108Location: North Essex
Try using OpenDNS in the first instance.
Assuming Windows - double click on your connection icon (in "View Network Connections", or the double computer icon in your systray if you have one). Click on "Properties" - Internet Protocol (TCP/IP) - Properties - select "Use the following DNS server addresses" - enter 208.67.222.222 and 208.67.220.220. OK your way out.
Post back if you're still having problems after doing this.
HI
Sorry but we are having the same problem!
My brother could access google home page and nothing else - brought two of his machines and router to my house and used my BT broadband - magically everything worked brilliantly - no strange port 80 messages and no messages saying that his firewall is causing a problem.
After a weekend of happy surfing at my house he took his machine home with router all programmed properly for use with Orange/wanadont and hey ho - no surfing for him! Spoke to customer services about setting router up and then after a long conversation last night with them - they said they would check his line and get back to him within 48hours! One very odd thing we can skype through an internet gateway!
If you hear anything please message and i will do the same!
Well I guess we all have problems from time to time with our Internet connection. The hallmark of a good provider is that they have knowledgeable staff who can talk their customers through their problems and quickly resolve them. Lets face it most problems that customers experience when connecting to the Internet are finger trouble and are not the fault of their provider. A knowledgeable IP employee on the phone will be able to talk the customer through setting up their connection and will quickly be able to determine if there is a genuine problem on the line and will initiate remedial action if required.
IMHO the two most really stupid things that you can do in this life are:
1) Commit suic*de in order to hitch a ride on the spaceship that is following the Hale Bopp comet.
2) Sign up for an Orange broad band account.
Ask for a MAC and sign up to one of the small up and coming IP companies such as Idnet that value their customers rather than viewing them as cannon fodder in the way that Orange do.
Used, abused, sued and stuffed; sign 'em up for a year or so and then rip them off for every penny you can get is the rule at Orange. Of course the customers won't stay beyond their contract period but there is always a new crop of mugs to replace them as far as Orange are concerned.
id just like to clarify that the Three people who didnt have internet connections now do - mostly thanks to customer services at Talk Talk and perdantic people who like to solve a problem.
We have been talked through router settings by Orange - had lines tested- been told to ring microsoft etc .
This has got all Three people back happily surfing!
Changed these settings in the router -
Talk Talk broadband pppoe changed it to pppoa it works brilliantly
onetel broadband pppoe changed it pppoa it works brilliantly
orange broadband pppoa changed it pppoe it now also works brilliantly.
I finally had it yesterday with Orange and phoned up to cancel, and then some interesting news came out. I was told that on the weekend the whole Orange network went out as all the servers crashed, and some exchanges were still being fixed - it seems mine is one of them.
At the moment there doing a line test and would call back within 48 hours. He sounded confident this would be fixed. It seems to get anywhere you need to phone up cancellations.
orange broadband pppoa changed it pppoe it now also works brilliantly.
I just tried that as I had nothing else to do and wow it works. I can now access the internet, however my McAfee Site Advisor isnt working, and nor is Windows Live Messenger. I've tried accessing sites like msn.com, hotmail.com and microsoft.com etc but they dont work. I've tried accessing sites starting with https and its working, so not an issue with accessing secure sites.
@borednow - would doing that make msn and that work?
@borednow - would doing that make msn and that work?
Open DNS do you mean ?.......I've been using OpenDNS for over a year because I got so fed up with Orange servers......this is the annoying thing with Orange, the server problem is not new.
After dnsbloke posted about the upgrade going on, I changed back to Orange servers this week but still got unreliable web site access so I've changed back to OpenDNS.
@borednow - would doing that make msn and that work?
Open DNS do you mean ?.......I've been using OpenDNS for over a year because I got so fed up with Orange servers......this is the annoying thing with Orange, the server problem is not new.
After dnsbloke posted about the upgrade going on, I changed back to Orange servers this week but still got unreliable web site access so I've changed back to OpenDNS.
Hey yeah. It seems I cant access any Microsoft related site. And to get McAfee site advisor to work.
Hey yeah. It seems I cant access any Microsoft related site. And to get McAfee site advisor to work.
Open Network Connections, right click on the one you are using (LAN or Wireless) > click Properties > highlight Internet Protocol > click Properties > click against "Use the following DNS servers addresses" and enter :-
Hey yeah. It seems I cant access any Microsoft related site. And to get McAfee site advisor to work.
Open Network Connections, right click on the one you are using (LAN or Wireless) > click Properties > highlight Internet Protocol > click Properties > click against "Use the following DNS servers addresses" and enter :-
Preferred 208.67.222.222
Alternate 208.67.220.220
Click OK
Still not working, I tried putting it threw the router aswell, no luck.
How very strange, I tried changing my MTU but that makes me totally unable to connect to the web.
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
