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< Problems with your 2Mb connection ~ Error 691 connection confusion

tim_d

Posted: Fri Aug 01, 2008 9:15 am

Joined: 01 Aug 2008 Posts: 2

Hi there, apologies if I'm going over old ground, I've had a search and not found this specific problem though.

I've had 2mb Orange broadband for about a year with no problems at all, then on Wednesday night I tried to connect as usual and got the 'Error 691' dodgy username/password message. Last night still had the same problem so bit the bullet and called Orange tech support. It was actually a pretty painless experience. The guy had me delete my login details from IE internet options, then set up a new account using the same details via the internet connection wizard. As I clicked finish on the wizard a 'connect to internet' dialog appeared, I pressed enter and connected to the internet. Job done, I thought.

Then I closed the connection and after a bit tried to get back online - 'Error 691' again. So I repeated the process of removing then re-setting up the account. Same again. I can connect immediately when I finish putting my details into the connection wizard, but every time I now disconnect from the internet I have to repeat that process to connect again. Anyone got any idea what's going on?
Thanks very much
Tim

OrangeProblems

Posted: Fri Aug 01, 2008 9:15 am

Full information on how to change your broadband provider here. OrangeProblems.co.uk

Borednow

Posted: Fri Aug 01, 2008 9:35 am

Joined: 13 Aug 2007 Posts: 2049

I would go into your Livebox config and re-enter the details there, that's probably why you have to keep re-entering every time.

tim_d

Posted: Wed Aug 06, 2008 10:12 am

Joined: 01 Aug 2008 Posts: 2

Thanks very much, can connect ok now, although I know longer get a 'connect to internet' dialoog box open when I click on Internet Explorer, I have to go to 'connect to Orange broadband' via the 'Start' menu, then open Explorer once broadband has connected. I can live with that though. Thanks again

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