I'm at my wits end with Orange Broadband. It took weeks to get the thing working and only then because my workmates husband works for the Orange escalation team. The call centre in India is absolutely, completely useless.
Now due to a mix up with my bank, the direct debits were returned for January, February and March. After my internet stopped working on Friday I called up Orange and the woman at the call centre took my Amex card details and said it would be reconnected by Monday. I called yesterday (Monday) and the call centre operative told me that despite them taking my Amex details the line wouldn't be reconnected until the next billing cycle on the 26th - 11 days away! I need the internet for business so this is totally unacceptable to me. I accept that I should have kept an eye on the account but I've offered to pay the outstanding bill immediately - is this simply penalising me for paying the bill late? I'm now paying for a service I'm not using.
Had there not been £240 to pay as a penalty for early disconnection I'd tell them to stick it.
From what I know any outstanding balances over a certain amount, £60 at the moment I believe, won't re-enable the connection until the next billing date and there's not much that can be done about it. You could ask your escalations friend about it to be sure though.
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