Ten days ago I sent a letter to Orange addressed to the CEO asking when my second line was going to be activated, guess what no reply, no phone call, no email. They really are not interested in Orange customers problems as long as they get their bill paid every week that is all they are interested in.
Well after weeks of emails, phone calls and even a couple of threats Orange have finally got my second line up and running. Let's hope there are no more problems like this in the near future.
I am Ryan from London. I am a regular user of Orange VOIP for last six months. Till now i didn't faced much difficult situation from Orange VOIP. Only the problem i am facing is the lagging of conversation. I hope it will be avoided in the later versions.
Ten days ago I sent a letter to Orange addressed to the CEO asking when my second line was going to be activated, guess what no reply, no phone call, no email. They really are not interested in Orange customers problems as long as they get their bill paid every week that is all they are interested in.
You probably got no reply because you sent something addressed to the CEO... his job will be to make sure the company works as efficiently as possible, not to answer questions from a customer, thats the job of their correspondance department, or tech support teams which you'd have to phone.
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