I was with 'Orange' after they took over from Freeserve and Wanadoo. My service when I was with the two latter was great but since they took over my spam increased 100 fold (with no help) and technical probelms became abundant ie not getting mails for 24 hours after they were sent to me, etc. I must have spent over £40 in phone calls to the technical department and they obviously did not log any calls as I had to go through the same questions time and time again. After over a year of getting nowhere (depite the fact my husband is an engineer and had advised them that the problem had to be at the phone interchange, which they promised to look into and as I found out didn't), I decided enough was enough, they were ruining my business and left. I went with BT broadband, which is great I must say, the changeover date was 31/01/08 and have just discovered yesterday that Orange have still been taking out money from my bank account that they had no right to. I rang and was advised that they would look into it and then they had the audacity to come back and say that I was only entitled to £57.48 refund (I paid £22.99 per month for four month after I left). Obviously I disputed this but they said I had a 30 day notice to pay. 30 days on a service that I would not recommend to anyone, that they blatantly lied to me about when ringing them for techincal probelms (the BT Engineer confirmed that they had no calls to check out my line and that the wires were in the wrong place at the interchange) and left me not only extremely frusted but out of pocket for missed work. I was given a customer service dept to write to (PO Box - is that to stop peopple turning up) despite the fact they completely refused to give me the MD's name and address (if anyone can help that would be great). I then asked when the inital disputed refund would go back into my account and they said next billing day (which will be 15/06/0, why on earth should I have to wait a month for money that they literally stole from my bank account. I really want to take this further so if anyone has any advice on who to contact it would be appreciated. I am even considering legal action.
I know it doesn't really help to say it now, but yours is another example why, if you migrate away from Orange, you must not rely on the use of the MAC code to close your account (despite what Orange say in their MAC code email).
I would strongly recommend everyone to phone Orange on the day their service is transferred to manually close their account. Otherwise they will just claim that BT hasn't told them your MAC has been used, and they will keep charging you.
I went one step further - as well as phoning them on the day I followed it up with a letter to their correspondence department. It is probably no surprise that they only actually closed the account when they received the letter
The 30 days notice period from the date the account is closed is a fact unfortunately, and clearly stated in the contract. It is a 'disincentive' to try and prevent you from moving.
As for why you have to wait for your money - it's unfortunately a case of 'computer says no'. Orange will always say there is nothing they can do to change the cycle in which their system works (although, of course, this has no basis. If there was a will there would be a way, but as you are a departing customer there is no will........)
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, why on earth should I have to wait a month for money that they literally stole from my bank account. I really want to take this further so if anyone has any advice on who to contact it would be appreciated. I am even considering legal action. 
