I have recently switched over to Orange, i have there broadband and telephone package.
I have experienced a problem in that the telephone line as no dial tone, so i can not recieve or make any call!! very annoying
When i dial my home number i can hear that the there is a connection but none off the phones in the house ring. I still have internet connection.
I had removed all cordless handsets and broadband from the socket and connected a corded handset to the master socket, yet i am unable to get a dial tone.
I spoke to Orange customer service and they were useless, they said that the line is clear and their may ba fault with the phones and an internal connection issue. However after plugging in a corded phone into the master socket and not getting a dial tone.
Orange, said that they can send out a engineer, but if the fault is at my end i would have to pay the crazy call out charge!! Not happy about that.
If your master socket is an NTE5 (it has a lower half frontplate that unscrews)
then inside you'll find the test socket.
Plug the analogue corded phone into that with nothing else plugged in.
If you still have no dialling tone then it's an external fault.
If you have a dialling tone then dial 17070 option 2 and any sound whatsoever, even the slightest hiss, indicates a voice fault on the line and should be reported to whoever you pay your line rental to.
Having a problem with phone & internet and my isp is Orange / OrangeHome. Phone line dead. Rang Orange ended up in India. Told to unscrew and put phone into internal plug in wall behind plug. Stll didn't work. Orange said to me they need to send engineer out at the cost of £70.00, which I said no to.
Line rental Orange / Phone Orange / Internet Orange - nothing works.
Any assistance out there on what I am to do and contact.
I have been advised to put it on to Twitter - which yes shall be done later
Look forward with hearing from someone.
Kind Regards
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