Orange Problems, EE Problems, T-Mobile Problems - View topic - Orange want there equipment back , 5 months after cancelling - Orange Broadband, Orange Email, Orange Mobile Phones, EE Broadband, EE Mobile, EE Problems, www.eeproblems.co.uk

Orange Problems? T-Mobile Problems? EE Problems? Broadband Problems? Email problems? Slow speeds?

OVER 12,000 MEMBERS!

Author

Message

< General Wanadoo / Orange Problems ~ Orange want there equipment back , 5 months after cancelling

joannemc3

Posted: Wed May 07, 2008 5:52 pm

Joined: 16 Jan 2008 Posts: 1

hi all
to cut a long story short , i cancelled in dec due to connection problems , got MAC code and signed up with o2 (now Sky) 2nd jan 08 (who so far are fab !!) , anyway was never told that they wanted there equipment back and this morning have recieved a letter saying they want it or i will have to pay £100 !!!!! ,i no longer have equipment , was binned in a clear out !! rang CS , absolutally useless , no help at all couldnt do anything and have told me to put it in writing to customer services !!!! any advice is welcomed !!!

OrangeProblems

Posted: Wed May 07, 2008 5:52 pm

Full information on how to change your broadband provider here. OrangeProblems.co.uk

Tarnwasherex

Posted: Tue May 13, 2008 8:46 pm

Joined: 13 May 2008 Posts: 2

Hi, Try to get hold of the offical rules of returning livebox's or something, because there might be a law or something that say's ''Companys have to ask for there Epquipment back in 6 Weeks'' or something Smile

Lol Sorry I dont Know what you can do really, if you don't pay up they will take you to court :O
I hate them too. Smile

Sorry for an spelling mistake, I type to fast and good luck!

_________________
Orange = GRRRR!!

sweeperdog

Posted: Thu May 15, 2008 6:20 pm

Joined: 27 May 2006 Posts: 781

Note to OP - did you tell Orange in writing you'd left ? Have you been paying for a service you haven't been using

I did, they confirmed my migration date, which was 2 days after it actually happened, but what the hell. They said 30 days would apply from that date

I checked my account the day after, and it is now PAYG

The day after that I got a returns label to send livebox back in

_________________
Ex Orange Customer
Now the future definately is bright

rohit_is_d_great@yahoo.co

Posted: Wed May 21, 2008 12:45 pm

Joined: 21 May 2008 Posts: 1

This Is because Orange Rents u the Livebox.......if its the Speedtocuh modem that u have that can be kept...but as Livebox is quite a costly Equipment around 80 pounds....20 pounds in Orange's Pocket....

The only way out is to pay or.....as u know they will send u the Court notice.. Crying or Very sad

_________________
Ronaldinio always gives u an answer

OrangeProblems

Posted: Wed May 21, 2008 12:45 pm

Full information on how to change your broadband provider here. OrangeProblems.co.uk

stevelondon

Posted: Wed May 21, 2008 1:09 pm

Joined: 13 Aug 2006 Posts: 1689 Location: Marylebone Central London

Thats a bit of a cheek when you can get it from 99p on
Ebay LOL

_________________
ex Freeserve/Wanadoo/Orange
Blog

All times are GMT

View next topic View previous topic Page 1 of 1 OrangeProblems.co.uk Forum Index ~ General Wanadoo / Orange Problems

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum