I've been with Orange for roughly a year now on the 8Mb package and was a happy customer till about february this year. Essentially, prior to February I was getting bandwith speeds of around 2.4mb and I was satisfied with that considering my distance from my exchange (about a mile away). Then suddenly my speed dropped to 0.5mb and has stayed there ever since. I have called tech support (phone and email) several times and gone through all there technical support hoops, only to get 5 line tests performed and still no explanation. Even with leaving Orange threats. Clearly reading through the different posts I can see I am not the only one and this is unacceptable!! I am essentially going to leave since I am out of contract but I will miss the free international calls (can always go back to skype!). I did notice through the BT wholesale speed checker last year that my line was capable of 2mb+ but since my continual complaints through Orange last month my line is now rated at 0.5mb. How is this possible? I checked with my neighbours with other ISPs and they have no problems with speed at least.
If anyone has had any success with this problem it would be much appreciated.
Cheers!
ADSL firmware version : A2pBT009c1.d17d
Connection mode : G.DMT
Type : Fast
Noise margin (dB) : 30.3
Attenuation (dB) : 31.0
Attainable download rate (kbps) : 11008
ADSL status : Connected [0]
Downstream Upstream
Rate (kbps) 576 288
Speedtest.net is always at around 500 upload and 240 upload
It would appear your Broadband has been capped at 512k - now these are super statistics for a 512 down and 288 up. not much help I know but I would be very annoyed if I had figures like this.
Towards the end of last year my friend who was previously getting 5 to 6 meg and after migration to LLU (Orange's own Broadband platform, as apposed to BT Wholesale) - after 2 weeks of no service was being capped at 2 meg I complained a number of times and eventually was put through to Orange Care and fortunately the guy I spoke to there did know what our issue was - and the speed was increased to around 3.5meg.
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