Last year, i opted for Orange broadband. Once we recieved our activation, our connection was hitting a paltry half a meg, and after hours dealing with Orange Technical Support, call backs and no real solution, I researched the possibility that the BT line was at fault... BT did far more than i expected to repair the fault- essentially giving us brand new cabling, shortening the route of the cable. Very impressed. The Openreach chap said that we'd need to ask our ISP to restablise the line to 1. Get the best speed possible and 2. To ensure the line is stable.
Back to Orange. Tech support have taken me through various checks on the livebox, computer settings and eventually said 'nothings wrong'. All i want and need is them to restablise the line, something i'm told ISP's can do at customer request.
If by that they mean to re-train the line then that doesn't actually do anything but reset at what level a fault can be reported, unless it's been capped by BT due to the problems.
Provided it's on ADSL Max then it should adapt to new speeds available within 3 days at most.
Can you provide the line stats from your livebox/router also do a BT speedtest if possible?
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