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< Orange Email Problems ~ E-mail account

Cricketfan

Posted: Tue Mar 25, 2008 5:26 pm

Joined: 25 Mar 2008 Posts: 10

I am having problems trying to log in to my e-mail account. We have Three seperate e-mail addresses and two of these work fine. I try to log in with the other e-mail address but I keep getting sent back to the sign-in page even though I have typed it in right. We are currently on broadbrand. What seems to be the problem :?:

OrangeProblems

Posted: Tue Mar 25, 2008 5:26 pm

Full information on how to change your broadband provider here. OrangeProblems.co.uk

Borednow

Posted: Tue Mar 25, 2008 5:31 pm

Joined: 13 Aug 2007 Posts: 2049

Cricketfan wrote:

Is this getting into Orange webmail or Outlook ?

Cricketfan

Posted: Tue Mar 25, 2008 5:42 pm

Joined: 25 Mar 2008 Posts: 10

Orange webmail, from the main website.

Borednow

Posted: Tue Mar 25, 2008 5:54 pm

Joined: 13 Aug 2007 Posts: 2049

Cricketfan wrote:

Orange webmail, from the main website.

You know that you can put anything in front of "@yourname.wanadoo.co.uk" (or similar)?.....it's the yourname bit that's the address.

OrangeProblems

Posted: Tue Mar 25, 2008 5:54 pm

Full information on how to change your broadband provider here. OrangeProblems.co.uk

Cricketfan

Posted: Tue Mar 25, 2008 5:58 pm

Joined: 25 Mar 2008 Posts: 10

I have tried to get a new password from the section of Orange where is says 'help signing in' but I get 'this e-mail address doesn't work even though when I go to 'your account' at the top of the Orange webpage, I can view all of my payment/type of broadband with this e-mail address.

Borednow

Posted: Tue Mar 25, 2008 6:05 pm

Joined: 13 Aug 2007 Posts: 2049

From what you say, it would appear that the 3 email addresses are different otherwise all 3 would work and when in webmail you can see all the messages for all 3.

So are the 3 addresses like this :

aaaa@yourname.wanadoo.co.uk
bbbb@yourname.wanadoo.co.uk
cccc@yourname.wanadoo.co.uk

or are they like this :

aaaa@myname.wanadoo.co.uk
bbbb@hername.wanadoo.co.uk
cccc@hisname.wanadoo.co.uk

Cricketfan

Posted: Tue Mar 25, 2008 6:14 pm

Joined: 25 Mar 2008 Posts: 10

The two that work are on fsmail.co.uk and the one that doesn't work is fsnet.co.uk. This one worked last night and I accidently opened a spam but quickly pressed the back button before I could see the e-mail. Do you think that this has something to do with it?

Cricketfan

Posted: Tue Mar 25, 2008 6:17 pm

Joined: 25 Mar 2008 Posts: 10

The fsnet one goes something like this;

myname@lastnamepostcode.fsnet.co.uk

The fsmail.net goes something like this;

myplacenumber@fsmail.net

NewApollo

Posted: Tue Mar 25, 2008 6:31 pm

Joined: 11 Sep 2007 Posts: 179

Try and login from this page, it often works:-

http://fsmail02.orange.co.uk/w...UTH_FAILED

_________________
The best & most beautiful things in the world cannot be seen or even touched. They must be felt with the heart. Helen Keller

Borednow

Posted: Tue Mar 25, 2008 6:34 pm

Joined: 13 Aug 2007 Posts: 2049

Cricketfan wrote:

when I go to 'your account' at the top of the Orange webpage, I can view all of my payment/type of broadband with this e-mail address.

So the fsnet.co.uk address allows you access to the member centre ?

If it does then it sounds like it's just an Orange email server problem rather than being anything on your side.....you know that several email servers are either down or have been down ?....otherwise you wouldn't get into your account details.

Cricketfan

Posted: Tue Mar 25, 2008 6:38 pm

Joined: 25 Mar 2008 Posts: 10

Thanks, I'll try that. Don't get that fsmail.net works but fsnet.co.uk doesn't. Been trying to log on for Three hours. Why does it say that firstname@lastnamemypostcode.fsnet.co.uk doesn't work when I try to retrieve the password.

Cricketfan

Posted: Tue Mar 25, 2008 6:40 pm

Joined: 25 Mar 2008 Posts: 10

I just tried that link, typed in the e-mail address and password and got sent back to;

https://web.orange.co.uk/r/login/?url=http%3A%2F%2Femail01.orange.co.uk%2Fwebmail%2Fen_GB%2Finbox.html%3Fdub%3D1

Borednow

Posted: Tue Mar 25, 2008 6:49 pm

Joined: 13 Aug 2007 Posts: 2049

But does that email address and password get you into the member centre to view your account details ?

Cricketfan

Posted: Tue Mar 25, 2008 7:01 pm

Joined: 25 Mar 2008 Posts: 10

Yes, it recongises the fsnet.co.uk e-mail address.

Cricketfan

Posted: Tue Mar 25, 2008 7:02 pm

Joined: 25 Mar 2008 Posts: 10

...and the password.

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