First post so bear with me. My parents got Orange bb late last year on my suggestion as I have had it for a couple of years with no problems. However when we set it up the internet would drop off regularly which was only solved by turning the router off and on again.
However a couple of weeks ago the DSL light started flashing on the Router (Siemens Wireless Router) and we have been unable to get a connection since. Same old story, followed all the instructions, rang Orange and spent a ridiculous amount of time on the phone to them and basically gone round in circles. They blamed BT - BT have been out, installed a new line (!) and said the line is now fine but there is no broadband there. (God only knows how much this is going to cost) Rang Orange again who said that the account was in my Dad's grandchild's name and couldn't speak to him!!!! They have done a line test which they say was ok - but we still have a DSL light that flashes. I have even brought the entire computer to my house along with the Router and plugged it in and it all worked fine. Plus I have tried my old modem there which worked for five minutes then stopped.
About Three weeks have passed now and I am utterly fed up with it and understand from forums such as this that if there is no connection for 30 days then we can cancel the contract - How exactly do we go about this?
How do we now prove it is their problem and not BT as they keep saying?
Do I ring them and give them notice that if I don't get a connection in the next 14 days I will cancel?
How do I actually cancel - do I ring or write?
Sorry about the number of questions but hope someone can help me!
p.s. My Dad who is totally computer illiterate is driving me MAD about it and help is needed before I crack!
Well there may have been some problems caused by changing the line like that. Saying there's no broadband there suggests they changed the line to a different one that doesn't have the broadband provisioned on it.
You may want to start there to get it checked unless it's already been done. Tell them what happened and ask they confirm the line status with provisions.
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