Since Orange/Wanadoo upgraded my line (Pontefract area) to 8mg I have had major issues. Whilst originally it worked fine after a day or so it started to connect only intermittently eg 10 secs on 10 secs off. After contacting the, now 50p a minute helpline, I was told I needed a newer Speedtouch 330 modem (although the one I had already was a 330).
This was sent out but made no difference. Then I was told to download the modem optimiser which I did and which does stop the intermittent connection problem but only allows about 5 minutes connection and then stops (the connection is still active - eg green light on – but it won’t load any pages, download etc). In the end I just removed the optimiser, reinstalled the modem. Suddenly after a short time the intermittent connection stopped and all seemed to be well, but then this week it has returned with a vengeance. Because of the sporadic nature of the problem eg last night I had an hour’s solid connection but for the rest of the time it was on/off/on/off again I am sure it must be the line
Orange are supposed to be calling me today – but has anyone else experienced any similar problems. Is there anything I can ask them?
I have exactly the same problem. After several line tests they admitted there is a line fault at the exchange. I've been offline for over 3 weeks now waiting for them to fix it so prepare for a long ride and endless BS from them.
exact same problem here and im also in the pontefract area been off for 5 weeks now waiting for a new box and new connetion from them before i start phoning again ive had to resort to connecting to my dads wireless BT work line for the moment
Sounds like the agent hasn't got a clue how to solve your problem and just sends you some new hardware - they tried with me this week until I proved it cannot be a hardware issue - I set up a seperate laptop up with a different speedtouch modem and got the same error proving it can't be my hardware\setup.
Once that issue is proved they'll try many line tests over and over again
It'll drive you mad!!!!!! All my advice is stand you ground, try to speak to a supervisor, contact the IPSA, get a technical callback, if your not satisfied call back and get another agent...
I've now been offline for 4 weeks. I found out today the service has been downgraded to 3mb for many people including me. This seems to be the only way they can keep things running although, in my case it still isn't!
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