I activated the second line service by phone at the end of January and received an activation e-mail on 8 February. I did everything I was told to do (i.e. unplugged the livebox for 15 mins etc.). However, the phone light failed to come on and hasn't come on since. Subsequently I can't make any calls. I have made numerous calls to Orange, have read all their online help and contacted them by e-mail to no avail. The first time I called them they made me perform a factory reset, unplug all the cables etc. and it still didn't work. The problem is that the phone light is not on and while the line says activated in the Members Centre, if I log into the livebox via its Internet address it tells me that the Phone Service is unavailable (i.e. disabled), as there has been no number assigned. I have tried changing the number and it has not helped.
I am becoming increasingly frustrated, as I have been told on Three occasions now that my query has been escalated, yet no one ever bothers to get back to me. The person I spoke to today attempted to go through the whole shebang yet again - however I had to cut him short and informed them I would be putting in a formal complaint, if this issue isn't resolved within the next five days. Is there anything else I can do?
Unfortunately you are far from being the only one - some posters here have reported going for months without an activation.
I had the problem initially - it didn't activate after I received the email despite rebooting. However, after a few days I tried changing the allocated number and that then caused the line to activate.
As you have tried this and have also had the problem escalated there is not much more I can think of apart from sending emails. Some people have reported that, after repeatedly complaining to Orange, they start claiming that the second line is a 'freebie' and activation failure doesn't give you the right to cancel or get a refund.
I just wanted to update people on my situation. After phone calls and e-mails got me nowhere I sent Orange a rather vociferous letter of complaint. Within a week I had a phone call (a native English speaker!) of someone from Orange explaining that something had gone wrong with the provisioning of the the service, but they had now rectified it. My phone light has come on and has been working ever since. I got a letter of apology as well. So quite a happy ending, at least for now!
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
