I installed my Livebox in late January and switched on the second line and to be fair have had few problems with setting it up and using the internet phone service since.
This morning I picked the phone up and found it had been disconnected.
On contacting Orange Customer Services I was told that this was because of under-usage. I did not get any notification via email of this.
Apparently this was because the system looks at a 180 day period and makes a decision as to whether you are using the service enough.
My 180 day period started when I moved into my new property in mid-August. At the time I went through a hair-losing month long transfer of service from the old house, finally getting broadband a month after moving.
I didn't use the new Livebox until January 08 as I was working away a lot and didn't need the 2nd line straight away.
Anyway they've switched it back on but I may have to wait 10 days for it.
Oh but I've been warned that if I over-use it I may get cut off in future. Apparently over-usage is 1000 minutes a month, or half an hour a day.
Orange justify all this by saying the 2nd line is free so what am I complaining about.
The thing is it isn't, I decided to go for broadband max because of the second line. I could have lived with the 2GB download limit on the lower package but wanted the free calls and my invoice says free inclusive calls.
I have had nothing but bad customer service from this company, a shame because the internet connection itself and the 2nd line have been pretty reliable.
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