HELP! I'm new to this, having recently acquired a livebox and am now trying to activate my second line. I have called the 0800 number Three times, but have had no email from Orange with a number. Having emailed them about this they said they could activate 'manually' if I gave them my MAC No. and serial no. (from bottom of livebox) and IP address (from configuration site) The latter begins 84.xx.xx.xxx.
They replied saying one of these numbers must be wrong as they were unable to activate the second line.
Am I looking for these numbers in the right place?? What else could I be doing wrong? Has anyone else had this problem - it would be really useful to have some free calls enabled...
Thanks for the info..
Interestingly, the number given on the ASDL status connected appears to have changed.
I first sent the info req'd off to Orange yesterday, having gleaned the numbers as directed by Orange (which agree with your instructions) and when this didn't work, I checked my numbers. I have now sent off the revised IP number to Orange and am awaiting reply. I hope it works this time.
Is is possible for this number to have changed though??
Well, that would explain why it's changed....BUT I haven't knowingly turned the livebox off. Is there a way this might be happening without my doing anything?
If this is the case, it means that Orange might never be able to activate my line if the number changes between the time I give them my 'current' IP address and the time they come to try to use it...
I don't know why the freephone number did not work for me either, very strange.
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