Hi All,
Since April last year, I've had Orange Unlimited broadband. Mostly, it worked fine, with very few exceptions. In December last year, I was offered the upgrade to their Home Max package, and since then, the broadband service has been dire, to say the least. I didn't have ANY broadband at all for 2 weeks over Christmas, and now it's unreliable, with it being even money as to whether the broadband is working or not.
I'm tired of ringing Delhi every other day to resolve this, to be told that it's either:
1) An ADSL Filter
2) Faulty connection line between the livebox and my socket
3) An extension on my line is interfering (I don't have an extension)
4) A Sky box causing issues (I don't have one of these either!)
I'm considering terminating the contract as they've not been able to provide me with a reliable service, but they say I can't (Rubbish). Latest is that a 'Specialist Engineer' will call on Thursday to diagnose the fault, but if they can't work out the cause, I'll have to pay BT to repair the line
SO, my point is, has anyone else had this sort of problem, and have they had success in getting a decent resolution to this?
Ta Much!
_________________ Big Chris
Still making God Laugh
Yeah same for me too, In christmas and starting doing it in april of last year what speed do you get is it between 200 kbps to 480 kbps? if so they have capped you and your on a ipstream home 500 which is crap i just left Orange because of this. Mate if i was you get your MAC code and leave them they are useless and you will never win.
I had a call from an 'engineer' today. They said that there wasn't a problem with my line, but that the signal gain needed to be increased, as this was causing the instability of the service. Great, I said, go ahead and do it, please. 'Oh no sir, you need to call the Home Phone support team'. After 6 calls being passed from department to department, I finally call the complaints department, and a nice ENGLISH woman listens to my story. She agrees with me that it should be easily sorted, and promises to put me through to a person who can sort it.
Again, I'm passed to Delhi and have to explain the *)*(%^$& problem again. This person says that she needs to have a word and will get back to me. 45 MINUTES ON HOLD later, she comes back and says that no-one wants to take responsibility for the problem, and has promised to call me back within 24 hours. I've told her that if this isn't sorted by 1pm on Friday, I will take action to cancel my phone, broadband, and Mobile losing them about £100 per month.
I'll let you know how I get on.....
_________________ Big Chris
Still making God Laugh
Hi All,
Just thought I'd let you know that after 3 months of constant to-ing and fro-ing, culminating in a seven page letter to the Director of Customer Services, where I threatened to sue them for breach of contract, I have been released from my contract with Orange.
Orange have also confirmed that I won't have to pay any of my cancellation fees, either.
I have moved over to Sky Broadband, and have not had any issues since.
So, it's cake all round!
See ya!
_________________ Big Chris
Still making God Laugh
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