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< Orange Account Problems ~ How long to get return pouch?

Colin_London

Posted: Fri Apr 25, 2008 6:40 pm

Joined: 29 Jan 2007 Posts: 32

Any ex-Orange customers still hanging around here know how long it takes before the livebox return pouch gets mailed out?

My account was finally closed / disabled yesterday (I no longer have access to the member centre), so can I expect the bag soon?

Thanks.

OrangeProblems

Posted: Fri Apr 25, 2008 6:40 pm

Full information on how to change your broadband provider here. OrangeProblems.co.uk

Elhana

Posted: Sun Apr 27, 2008 12:32 pm

Joined: 11 Apr 2006 Posts: 3394

Should be sent out within a few days at most of the account being closed like that.

_________________

Colin_London

Posted: Sun Apr 27, 2008 10:36 pm

Joined: 29 Jan 2007 Posts: 32

Elhana wrote:

Should be sent out within a few days at most of the account being closed like that.

Thanks Elhana.

Actually got a nice letter from CS yesterday confirming our conversation on Thursday. No pouch yet though.

I've been a customer of Orange since 1995. Unfortunately when I moved to my current house at the end of 2006 they had the worst GSM coverage and I couldn't get a signal in the house so I had to move. But I did sign up with Orange Broadband as it was a good deal at the time especially with the free calls.

But now o2 (now Sky) broadband has just started on my exchange I am getting 10Meg throughput for £5 less a month, so it was a no-brainer to move.

I hope Orange CS close down the billing & send out the pouch efficiently - if they do then I would certainly consider rejoining Orange sometime in the future (that is, if they can stay competitive). The next month shall tell.....

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