So. What has changed in the last 12 months (OK, it's 11, but it will soon be 12)...
Are you still with Orange Broadband a year on? Have you changed your ISP? If so, who are you with now and how does their service compare to Orange?
Has your broadband experience with Orange improved or deteriorated?
We would like to know. Feel free to reply to this post and, if you can spare a couple of minutes, perhaps copy your post from here to BBC Watchdog via their website contact form - And don't forget, if you have been recording your broadband speeds here on OrangeProblems.co.uk (click here to learn more if you haven't) send them a copy of the graph that we supply for you (you can copy the graph by using your PrtScrn key on your computer's keyboard) or the table (again, use your PrtScrn key on your computer's keyboard).
The BBC may need a little help and examples from you, the consumers, to let them know how well Orange are now performing. It's good to get feedback!
Feel free to tell us the good things and the bad things. The improvements, the lack of improvements and of course, any deterioration in the service.
You could always use the good old-fashioned letter if your broadband / email is not working!
Print your broadband speed graphs / tables and enclose a brief outline of the above points and send to:
BBC Watchdog, 201 Wood Lane, London W12 7TS
BBC disclaimer: Any details provided here [to the BBC Watchdog programme] will not be passed outside the BBC or its agents and will only be used to contact you about your story or comment. Your details will be stored securely on our database which is only accessible for researchers working on Watchdog and other BBC Consumer Unit programmes.
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