I have been fighting with Orange for couple of months. They have charged me for calling to Orange Mobiles which was meant to be free.
They said that I had to activate this service and now after I called them its activated.
International calls were activated automatically and I was not charged for that, BUT for Orange mobiles calls I was charged as I was meant to call them to activate it. THEY NEVER TOLD ME THIS. NEVER. its not in their terms and conditions. Everywhere it says that just plug in phone into your livebox and your are ready to make calls.
I had contract with them for 11 months and only started intensively calling calling Orange mobiles cuople of months ago when bills came as a shock over £170 of charges to Orange mobiles for these couple of months. I really cant afford that. Talked to several Orange managers - USELESS. all say automatic stuff as if they cant hear you.
Basically I shoud have activated it and because I did not I was charged. HOW WAS I SUPPOSE TO KNOW THAT I HAD TO ACTIVATE IT? I was never told, they claim it was in welcome pack. DID ANYONE OF YOU RECEIVED IT? the paper where it tells you to activate calls to Orange mobiles?
I am planning to go all the way to get my money back, but having year old baby its not easy.
Please, guys, can anyone help me? what shall I do next? do I stand any chance with alternative despute resolution or smthng like that?
They are unwilling to help and say that OFCOM will do nothing about this for me.
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