<Livebox Issues? ~ Baffling: Line up, PPP OK, Ping OK, DNS OK - no internet!!
sammyjayuk
Posted: Wed Feb 13, 2008 11:57 pm
Joined: 13 Feb 2008Posts: 1
Hi all,
I'm really hoping someone can offer some insight on this, as it's got me baffled. I got a call from my mother today saying that the internet isn't working. She's unplugged the Livebox and plugged it back in again, and it still won't work.
I get her to try a few things and I *think* it's the routing that isn't working. DNS queries work, as they're proxied through the Livebox, but actually trying to connect to anything won't work.
The Livebox itself definitely has an internet connection, as it's able to handle DNS queries, and pinging Google works, as well. Taking the IP address of a website (I've tried google.com, bbc.co.uk and sun.com) and entering that into a browser won't work. This has been tried in IE7 and Firefox on 2 Windows Vista laptops over WiFi, Firefox on a wired XP PC, Opera (Internet Channel) on a wireless Wii and also on an iPod touch - neither a domain name nor IP address results in anything but the connection timing out. MSN/Live Messenger and an MMORPG called Tibia also refuse to work.
After two hours on the phone to Orange, and a lot of pinging (and ponging, apparently!), mum got told to re-install Internet Explorer on the affected machines(!) and upon her mentioning that she uses Firefox the "engineer" suggests that that may be the problem, and was told again to re-install IE.
He apparently refused to accept the possibility that the Livebox could be at fault. And in all fairness, finding out that ping works does make me doubt my assessment. However, I really can't see what else could be wrong.
If there's anyone out there who could offer some insight, particularly whether the Livebox/NAT routing in general handles ICMP differently to TCP, please feel free to chime in!
Thanks,
Sam
EDIT: I just remembered that I completely forgot to check whether the Livebox was pushing out a gateway address, but not even pinging the public internet would work otherwise, would it? Sam
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