I foolishly decided that broadband from Orange would be a sensible choice - what an idiot i am.
I've plugged in my livebox and get the fast flashing @ sign indicating no broadband signal. I'm currently in the process of having the runaround, linetest, "i will be pleased to help you today, may i call you....etc.."
Investigating the phone lines in the house i note i do not have a BT master socket. The line comes into the cellar from outside. A cable consisting of four wire (Orange,Green,Black and blue-(i think)). This connects to the house wiring and sockets with a small oval connection box with screw in the centre.
Will not having a BT master socket (NTE5 socket) stop me getting broadband ?
ps. I am keeping a daily log of the service provided. If after 1 month i have not been connected i shall cancel my contract and say that the goods/service were not up to the quoted standard.
Oh, and another thing, have a look at www.saynoto0870.com for free landline numbers for Orange technical help.
Investigating the phone lines in the house i note i do not have a BT master socket. The line comes into the cellar from outside. A cable consisting of four wire (Orange,Green,Black and blue-(i think)). This connects to the house wiring and sockets with a small oval connection box with screw in the centre.
I don't believe you actually mean what you've said here.
What type of phone do you have ?
Does it have a plug or is it hard-wired into a junction box ?
BT cable coming into your property has 4 wires Orange/White/Green/Black but only Orange and White are connected to the BT linebox or (as you have said) connection box.
It is possible that you have very old phone wiring in your property if you still have hard-wired phones.
Please check everything carefully and post again.
_________________ An ex-Orange guinea pig
"The first third of our lives is ruined by our parents, the second third by 0range then along comes 02 and you die happy."
[/quote] It is possible that you have very old phone wiring in your property if you still have hard-wired phones.
Please check everything carefully and post again.[/quote]
Hi, thanks for the reply. (from memory, but will investigate)
When i looked in the cellar, the is a black cable that comes in under the front door. The house is about 100 years old. This cable contains four wires, of solid colour. This runs into a small junction box with no front socket. It measures approximately 4cm x 7 cm and 1.5 cm thick and slightly oval in shape. The cover plate is fixed in place with a single screw in the centre. Inside the connection box, there are the External line wires. Two of which are connected. Two are unconnected and unused. Inside the connection box are 4 small metal strips with screws at each end. The two external wires connect to the top and bottom metal strip on the left hand side. On the right hand side are the "house wires" - white+blue ring, white + orange ring, Orange+white ring, blue + white rings. The four wires are connected separately to the 4 metal strips, on the right hand side. (2 then are obviously connected to nothing). These 4 wires run to the various sockets within the house.
I might be totally wrong but this sounds like an illegal "DIY" job.
I will assume that you have recently moved into the property and that it's likely this is the work of a previous occupant (??)
From your description it would seem that the wiring from the connection box has been connected through to various extension boxes without the use of a BT linebox (NTE5 master socket)....this is illegal.
If this is the case, I would ask BT to arrange an inspection. This may well cost you so check with BT first. Try pleading new property ownership and you may get away with no charge....but don't tell porkies because they will check how long you've lived there !!
With the set up you've described, it's quite likely that the current method of wiring is causing a broadband problem.
_________________ An ex-Orange guinea pig
"The first third of our lives is ruined by our parents, the second third by 0range then along comes 02 and you die happy."
But this may not resolve your problems if the initial incoming connection is at fault.
BT are still responsible for and own all the cabling up to what should be the BT linebox (NTE5) if it was there.
From your description, my guess is that the connection box and incoming cable in your cellar is BT's and everything coming out from that box is your responsibility. This is why you could legally install an NTE5 box in your lounge/hall/dining room.
_________________ An ex-Orange guinea pig
"The first third of our lives is ruined by our parents, the second third by 0range then along comes 02 and you die happy."
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