LIVEBOX dont work since the 15th jan 2008 but the netgear box works fine whan i try to connect
I have contacted Orange bb support so many times and had very little support. I also tried emailing them a number of times and have been promised callbacks on my mobile but have not been called.
can anyone please HELP ME
You cannot get any sense out of them if you ring them either as their staff know very little about anything or some like say make it up to get you off there bk. Repeated calls to Orange and calls to another premium number which specialises in Liveboxes
resulted in the same useless advice (numerous factory resets, requests to swap the microfilter, adsl cable, etc).
and the come the "lets do a line test" line NO line test was done as the "tools" are not working which you have to wait 1-5day for one to happen.
The problem i have is the livebox @ light flashing quickly and few mins later the @ light flashing slowly
whan i called Orange say kept saying it's usually caused if the username and password haven't been entered correctly and after making me try 5time to put my login info on the box no luck.
well in the end i told her what the point trying we have tryed so many time it there anything else we can do?
then had to change the filters check for a faulty filter?
unplug the power cable on the Livebox and plug back in
test the connection in the BT master socket, with no other telephone
all time i am think what the point and waste if time was a right YES still no luck
than u gussed it you need to use Livebox Ethernet Recovery well this didnt work we tryed the Livebox USB Recovery and again this didnt work
she turn over and say i need to sent to the a new version of the Orange cd as i had v1.5
i had to wait 2 day for the cd to when it did come it was version 2.0 so i call them bk up and guss what i had to do all the above again after it not was i was asked what version of the cd did you have i told i got bk no sir this it the old version you need version 2.1 so again i had to wait 2day and yet again this didnt work.
so this time whan i called up i was told that there need to do some test with the local exchange i lair and said i have check with BT and the exchange has no problem
(But called a BT engineer to check if i did answer was the line to working fine no problem.)
she turn around and said Orange have there own exchange service that need to be cheaked and takes 5DAY In there words... its new technology and that fact I'm getting PPP server down means the signal not strong enough from their server to the BT exchange so i waited another 5days.
so today, i callled them and all test fine so guse what i had to so check all the wires and everything again no luck
at which point i had to listen to her lair again i said i have use a different router and that it was working fine.
so i got a new livebox sent and did this one work u gussed it BIG FAT NO.
at this point she said the Orange livebox only works if there is a fast connection and other routers dont need fast connection to work and that y it work. she then told me it seem to be a line problem and i have to wait 2 day to fit this. again this didnt work!!!!!!!!!!
so i called again on 28th jan 2008 and again i was told i dont know what problem you are have and that i need to wait 2 to 3day as my case was a rare case and had to be looked at by hand office. as I've been told ita a problem between the exchange and Orange's login server - but they seem to be doing f* all about it.
so today 1st feb 2008 i ring again and was told that i need a local exchange line test i asked her anit this the same as the test u done other day " no sir we done a line test for the line that go to your home not a test of the local exchange line" so i said ok i wait for this test
but i have also noticed using my netgear router the service is so very slow at night time but faster in the day. and sometime i cant seen to load web page from didfferent website.
my speed show to be 108mbh but i know my liine is capable of 6.5 Mbps or above.
Does anyone have any idea what i can do to resolve this problem?
All advice greatly appreciated, cheers
Usually the only way to resolve Orange's lies and excuses is to leave and move to a real ISP.
I know this doesn't help you straight away but once you move you'll never look back.
Joined: 13 Aug 2006Posts: 1689Location: Marylebone Central London
It sounds like the staff that have been advising you are on another planet, if your not in contract ask for a MAC code to go to another ISP or report them to Ofcom and the ISPA.
The reason your router is slower in the evenings is probably congestion.
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