Well i meant to put something on the site about this but never really been able to due to 'Conflict of interest'
just a quick background on my experience in LLU
I joined the LLU team at BT two years ago and have been responsible for designing and developing the repair process that we have in place for dealing with any faults that come in from the OLO "other licensed operators"

Now the problem that we have in regards to Orange and the faults they submit (not many get most from bulldog) and they way we contact them to get things done

Orange submit a fault to there third party (Fujitsi 'Ftel) who raise the fault wiht us
we do our test and try to locate the cause of any issue that has been reported to Openreach
Now thanks to the way LLU works Slow Speed is not a reportable issue to openreach due to the fact the the OLO is just renting the cables, if they can connect thats is all they need to provide anything else is OLO issue
But i digress from the point
Now once we have investigated the issue and require more details we have to pass the info back to Ftel who then e-mail Orange to get the details, if Openreach dont get a response within 72 hours the ticket is closed

See where this is going?

Now when we fix a fault it needs to be proven working by Orange but as Openreach dont have contact with Orange, only Ftel, the fault cannot be confirmed working so Orange agreed that all tickets can be closed once Openreach have checked line with an engineer and proven fault onto the OLO kit
Now sometimes a fault will be found in the exchange during changeover and the line reverted to PSTN only service while Orange fix any issues on the line
The only way a user will find out about this is if they call the PSTN supplier who either read the info we put on your number or who call us and ask what is going on

We had very little communication with Orange to assist in resolving any issue raised

For all of you who have no BB i can only sympathise but until Orange raise the issue with Ftel who raise it with Openreach nothing really happens
once Openreach get it they can normally resolve it within 40 hours

Why am i posting this now?
lets say another OLO paid me more money to leave Openreach and bring my knowledge to them so i dont have to worry about getting sacked